1 reviews | Active since Oct 2024
I was ****MED and ******** by Avis OR Tambo and Lephalale
I was ******** by AVIS OR Tambo and Avis Lephalale Worst experience ever. The incompetence is unacceptable. I rented a car for 1 day and drove it through to another location OR Tambo. Returned the car in less than 24 Hours. Firstly, I had to beg for my contract as they did not send it immediately. Then, they claimed I had it for 6 minutes longer even though I had photos stamped with date and time. I took a super cover to ensure that I am covered for anything. They have claimed damages but cannot substantiate them. They sent a report with photos of the tyre damage which I took cover for but then want to claim it separately. The photos were taken on the day I returned it. Then they sent another breakdown of costs claiming I had the vehicle for 5 and a half days even though it has been sitting in their parking lot since!!! This is classified as ********* and swindling business practice! They don't want to return my deposit. Their customer care number does not go through and cuts you off when you press the option. I am NEVER renting with them EVER again!
Worst experience ever. The incompetence is unacceptable. I rented a car for 1 day and drove it through to another location OR Tambo. Returned the car in less than 24 Hours. Firstly, I had to beg for my contract as they did not send it immediately. Then, they claimed I had it for 6 minutes longer even though I had photos stamped with date and time. I took a super cover to ensure that I am covered for anything. They have claimed damages but cannot substantiate them. They sent a report with photos of the tyre damage which I took cover for but then want to claim it separately. The photos were taken on the day I returned it. Then they sent another breakdown of costs claiming I had the vehicle for 5 and a half days even though it has been sitting in their parking lot since!!! This is classified as ********* and swindling business practice! They don't want to return my deposit. Their customer care number does not go through and cuts you off when you press the option. I am NEVER renting with them EVER again!
Worst experience ever. The incompetence is unacceptable. I rented a car for 1 day and drove it through to another location OR Tambo. Returned the car in less than 24 Hours. Firstly, I had to beg for my contract as they did not send it immediately. Then, they claimed I had it for 6 minutes longer even though I had photos stamped with date and time. I took a super cover to ensure that I am covered for anything. They have claimed damages but cannot substantiate them. They sent a report with photos of the tyre damage which I took cover for but then want to claim it separately. The photos were taken on the day I returned it. Then they sent another breakdown of costs claiming I had the vehicle for 5 and a half days even though it has been sitting in their parking lot since!!! This is classified as ********* and swindling business practice! They don't want to return my deposit. Their customer care number does not go through and cuts you off when you press the option. I am NEVER renting with them EVER again!
Thank you for contacting us, and we humbly apologise for the unpleasant experience.
Kindly be advised that we have lodged a dispute with the branch for investigation.
Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team
Thank you for contacting us, and we humbly apologise for the unpleasant experience.
Kindly be advised that we have lodged a dispute with the branch for investigation.
Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team