I WANT PROOF IF MY SECURITY DEPOSIT WAS RETURNED

ON THE 25TH MARCH 2015 I WAS WAS ISSUED A RENTAL VEHICLE FROM AVIS WHICH WAS DONE VIA MY INSURANCE COMPANY, OUTSURANCE. <br> I PAID A SECURITY DEPOSIT BY CREDIT CARD AND THE FINDS WERE RESERVED<br> UPON RETURNING THE CAR I WAS ADVISED THAT MY SECURITY DEPOSIT WILL BE REIMBURSED IN 48 HOURS, WHEN I CALLED 48 HOURS LATER, I WAS TOLD IT WILL TAKE 5 DAYS... 5 DAYS LATER I CALLED AND I AM TOLD THAT MY BANK HAS INFORMED AVIS THAT THE MONEY WAS RETURNED. WEBSTER THEN SAYS THE FUNDS WERE NOT ACTUALLY TAKEN OUT OF MY ACCOUNT, THEY WERE HELD, THIS IS INCORRECT INFORMATION. I ASKED HIM TO PROVIDE PROOF THAT MY DEPOSIT WAS RETURNED AND HE COULD NOT DO THIS, TELLING ME TO CALL MY BANK... SO I MUST TAKE EVEN MORE TIME OUT OF MY DAY OVER AND ABOVE THE FACT THAT I AM FRUSTRATED. <br> COME ON AVIS! THIS IS PATHETIC! FIRSTLY I DID NOT CHOOSE TO USE YOU, I WAS FORCED TO. I WANT AN EXPLANATION! WHEN I ASKED TO SPEAK TO A MANAGER WEBSTER ADVISED HE CANT GIVE ME A NAME. REALLY ARE YOU MANAGERS SUPERSTARS OR THE PRESIDENT! IF THE CALL AGENT CANT HELP AND I CANT SPEAK TO THE MANAGER. WHAT DO I DO! REALLY AVIS DO SOMETHING OR THIS WILL BE ALL OVER SOCIAL MEDIA