I want my money back

On 25 April 2023 I went to Avis OR Tambo to book a vehicle because of the 30% off. The lady who helped me, Mpumelelo told me to do it online as the special was online. I do the booking for 6 days, total was just over R20k. But when I did the checkout, it charged me R7k. When I went to her to enquire, turns out at checkout, the system changed the booking to 2 days, from 26-28 instead of 25-1 May. Spoke with Mpumeleo. They tried to amend the booking but they couldn’t because it was on pending status. Called the supervisor and someone at back office - they couldn’t. Then she suggested I cancel the booking, immediately sent email to back office to cancel. Later that day I receive an email from back office telling me that the booking was confirmed and I need to cancel on my side to avoid penalties. And I ask WHEN??????? Becaus when Mpumelelo sent the email, it was still pending not confirmed, which was the reason it could not be amended.

Also, she’s telling me to cancel the booking. WHERE AND HOW????? I did my part, got your booking cancelled and now I’m told to cancel something I already cancelled.

Icing on the cake? Now they are just ignoring my emails and not assisting.

So just pay me back my money PLEASE!!!!!!!! I want my money. R7 is a lot of money! And you better not charge me anything for your incompetence and your system that doesn’t function properly