RR
Ruben R
1 reviews | Active since Jan 2024
13 Aug 2024, 10:46
I rented a vehicle from AVIS Kimberley from 08th until the 11th of August 2024
I rented a vehicle from AVIS Kimberley from 08th until the 11th of August 2024. Upon collecting the vehicle I was compelled to pay an additional amount of R 5 800,00 on top of the rental amount. The gentleman employed was extremely obstinate and unable to explain the reason why I was required to pay this excessive amount.
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Avis's replyOfficial
13 Aug 2024, 15:28Dear Ruben,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Kind Regards,
The Avis Team
Avis's reply13 Aug 2024, 15:28
Official
Dear Ruben,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Kind Regards,
The Avis Team