I rented a car that ...

Good day Ntombenhle Zulu,
Thank you for the below email.
Reference number : E***
Kindly be advised that the matter regarding damages will be investigate dwith the bramch. Please allow a turnaround time of 4 working days for the branch to investigate and proivide us with feedback. As soon as feedback is received. We will definitely revert to you with a conclusive feedback and advise accordingly.
Should you have any queries, please contact customer service on : +27(0) 11 *** or email *** Kind Regards, | | | Gift ChiloaneCustomer Care Agent | Telephone+***7Mobile Number***
| | | |
From: Ntombenhle Zulu <***>
Date: Thursday, 9 September 2021, 09:55:03
To: <***>; Ntombenhle Bhengu (NS) <***>
Subject: Re: [EXTERNAL] Complaint wrt reservation ***1ZA5 [Case: yRw0Ay, ***] CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe.Good day Dumisani
There was no damage on the car on the front bumper, I believe if there was they should have noted it when they were inspection the car going around together with us and make the client sign for the demages.
Far most when my Son picked up the car, they didn't even bother to do inspection around the car, my Son had to picked up himself that the backboard was demaged and they just noted it on a piece of paper with no signature.
That was the only damage on the car and the car was also dirty on the roof was not happy about that as well, but we didn't have a choice as they said this is the only car allocated to me, it was the first time I receive poor service ofrom a kind from a reputable company like Avis, now you telling me about the damages that was not even there. There is no such thing I want my Money returned back, you can only take for traffic fine administration fee that I fully take responsibility for it, I will pay for the ticket and let you know.
Please send me a signed inspection report where my Son acknowledged that damages, that was not there, I am furious with Avis I'm willing to take it up, you can't bully clients with damages they didn't do.
Please I need feedback pleaseRegards
NS Bhengu
Cell *** On Wed, Sep 8, 2021, 10:21 <***> wrote:Good day Ntombenhle Zulu,
Thank you for emailing AvisBudget and apologies for the delay in response.
Ref: E*** Please be advised the rental vehicle was noted with a damage on the front bumper. Please note for the damage noted on the rental vehicle you were billed an amount of R2134.78. Should you require any further assistance, please do contact us. Regards | | | Dumisani MngomezuluCustomer Care Agent | Telephone+***7Mobile Number+***1Email***
| | | |
| | | | | | | |
| | | | | | | | | | | |
From: Ntombenhle Zulu <***>
Date: Tuesday, 7 September 2021, 12:56:01
To: <***>
Subject: Re: [EXTERNAL] Complaint wrt reservation ***1ZA5 [Case: yRw0Ay, ***] CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe.Good day Bongani
Thank you for the details of the traffic fine, but you didn't give details of what was broken in the car that needed to be repaired as the car was brought back as it was there was no extra damage except the one that was there when car was collected, there was no form sign starting that I damage the car.
Regards
NS Bhengu
Cell ***
On Tue, Sep 7, 2021, 07:21 <***> wrote:Good day Ntombenhle Zulu,
Thank you for contacting us.
Please be advised that the extra amount is for the damages charge as per attached invoice.
Fine Details×Offence Details
Notice NumberRB/***Offence Date28 Jul 2021 10:09Vehicle Reg NumberJR87BFGPIssuing AuthorityEmpangeni - 390Offence LocationEAST CENTRAL ARTERIAL ROAD BETWEEN R34 AND R619 ROAD NORTH CENTRAL ARTERIALOffence DescriptionSect. 59(4)(a) Act 93/1996 exceeded the general speed limit of 60 km. per hour in an urban area: 85-89Speed85 km/hCourt DetailsCourtRICHARDS BAYPayment DetailsStatusPayment AllowedFine AmountR1,000.00Total Amount DueR1,000.00
Should you require any further assistance, please do contact us.
Kind Regards | | | Bongani ChiliCustomer Care Agent | Telephone +***7Mobile Number +***1
| | | |
| | | | | | | |

From: Ntombenhle Zulu <***>
Date: Monday, September 6, 2021, 11:12:03 AM
To: <***>
Cc: Ntombenhle Bhengu (NS) <***>
Subject: Re: [EXTERNAL] Complaint wrt reservation ***1ZA5 [Case: yRw0Ay, Reference: VpbCgA] CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe.Hi Gift
1. Could you please give details of extra charges, explaining what is it for? Of R2455
2. I'm also unaware on any traffic fine of which it could be a camera one, but if you can provide the details of the fine, which date, time, place. Of R388
Regards
NS Bhengu
Cell ***On Mon, Sep 6, 2021, 08:17 <***> wrote:Good day Ntomenhle Zulu,
Thank you for the below email.
Reference number : E***
Please find the attached invoice as well as the fine debit note. Kindly be advised that an amount of R2455.00 charged to the account is for extra charges as per the attached original invoice. The additional amount of R384.99 is going to be charged as well for a traffic fine administration fee.
When the customer had the vehicle in their possession they managed to receive a traffic fine. For each fine that is received we charge an amount of R384.99 for administration fee.
Kindly be advised that we have not yet received any feedback from the bank regarding the security deposit of R1500.00 and R955.00 that was on hold if it was released back or not. We have escalated the matter to the bank and as soon as feedback is received. We will definitely revert to you with a conclusive feedback and advise accordingly.
@traffic fines can you please assist with the actual fine for the above rental agreement number.
Should you have any queries, please contact customer service on : +27(0) 11 *** or email *** Kind Regards, | | | Gift ChiloaneCustomer Care Agent | Telephone+***7Mobile Number***
| | | |
From: Ntombenhle Zulu <***>
Date: Friday, 3 September 2021, 12:01:02
To: <***>
Cc: Ntombenhle Bhengu (NS) <***>
Subject: Re: [EXTERNAL] Complaint wrt reservation ***1ZA5 [Case: yRw0Ay, Reference: wpwiPC] CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe.Hello Dumisani
In respond to your email, the money that you said it's going to credit is not true, on top of R1500 you took for a deposit, you again debited my son's Account(Njabulo ST Ndlovu) with R2455.00 this is sad, I'm also furious with Avis company, please I need this money returned +R1500 or give me a higher level person to escalate my complaint to or will go to hello peter if I do not get assisted. His account is sitting on a minus not as he is not workingRegards
NS Bhengu
Cell ***
On Thu, Sep 2, 2021, 09:16 <***> wrote:
Good day Ntombenhle Zulu, Thank you for emailing AvisBudget and apologies for the delay in response. Ref: E*** Please note when you collect the vehicle, we request your bank to reserve a hold of R1,500.00 + R955.00 against the funds on your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear to be a debit on your statement but it is not. We do not charge your card. No funds are actually taken from your account. Once your card is charged with the invoice amount, the hold will be released by your bank. As this was a temporary hold, and not charged, the return of funds will not be shown as a transaction on your statement, instead your available balance will simply increase as long as your account is in credit. Depending on your bank, it can take up to 30 days before this is reflected on your account balance. The time to release the hold is not within our control but we will escalate this to your bank now. Please be advised we have escalated this to your merchant bank now in order to obtain amount and auth code pending and also speed up the release process. Please do allow for a period of 48 hour for the release of these funds should they be still pending on your bank account. Should you require any further assistance, please do contact us. Regards | | | Dumisani MngomezuluCustomer Care Agent | Telephone+***7Mobile Number+***1Email***
| | | |
| | | | | | | |
| | | | | | | | | | | | From: Ntombenhle Zulu <***>
Date: Wednesday, 1 September 2021, 12:40:07
To: <***>; Ntombenhle Bhengu (NS) <***>
Subject: [EXTERNAL] Complaint wrt reservation ***1ZA5 [Case: yRw0Ay, Reference: NEFfpF] CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe.Good dayJust want to complain wrt Deposit that my Son (Njabulo ST Ndlovu) paid with regards to above reservation for the rented car, he picked up on my behalf.Instead of getting money back you Dt his bank account is already twice without any explanation as as client.I need feedback in writing using this email address as I'm the policy holder.Regards
NS Bhengu
Cell ***