I need my money back AVIS is a **** and they don't care about people and their clientsAV

I'm very disappointed with Avis Car rental and in fact ****ed off to their lack of integrity and acknowledging reliable clients. I've been reliable with Avis and I have never given them any hassles in terms of payments and in fact I have an excellent profile with them. I hired a month car rental with them during Festive and they took their monthly rental and holding deposit fine upon returning the car in January 2024 I decided to extend for another week then they took another funds including deposit and I have not received my holding fee deposit. Again they went and extend for the 3rd time which the car was supposed to be returned by 2nd Of February 2024. On the 2nd of February I noted they took almost 11k on my account without my concern and I got ****ed off and called them and guess what they said they decided to extend the rental for another month without my concern .

I feel that's unprofessional how do you guys go ahead make a debit on a clients account without their concern that's breaking the relationship we have because they inconvenienced me whole weekend that money was reserved for personal use and she had promised that she will send email to the Bank in release of my funds back to my account immediately. Fine Saturday morning on the 3rd of February I have records I called my bank and ask if they received an authorization from AVIS in release of my funds back to my account my bank checked everything and nothing was sent by AVIS as they don't have the right to release fund until they given a go ahead I had attempted to do a conference call with my Bank and AVIS grand central their now was engaged. Fast forward Monday 5th January I called my Bank still nothing on their side I then call AVIS grand central the guys don't have my email even the cellphone number I then ask how do you guys keep my profile with no contact details where's I picked the car at your branch and you asked me these questions and the Tall lady **** with her name as I was walking out she used a wrong name and when I asked the guy who was handing over the car she was like no that's not her name. The branch is unprofessional when I picked the car no diagnosis that was done they did not even check the car dents and scratches I had to fight and called the lady and showed her everything and I have records some of the things were not on the car which I feel they wanted to implicate me so it looks like some dents were caused by me even a car had a visible paint I was smart enough to pick up all those faults I took pictures and videos of everything before the car was handed over to me even that lady she is showing on the videos as an evidence so that I don't get implicated.

I'm supposed to return back the car today however I'm stuck as I need to fill up petrol ad wash it before I send it back if I don't do that they will ridiculously take crazy amounts. I called the branch and asked them what do I do now as the funds have not reflected back to my account and I requested to put everything in writing to my email so that I have a record that they went and took large amount without my concern I feel as a reliable client they should have called me firstly because they do that because what they did is a ***** and inconvenienced and I have a record of our conversation. I can't move I'm stuck and this will affect my rental days this is not fair I had requested her to put a stop until my funds are released and she agreed she won't charge me until this is resolved. I have everything on records and I've been reliable with Avis I feel these guys have no humanity how do you go and take someone's money that is reserved for personal use for the sake of gaining into your business