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Gt X

1 reviews | Active since Jul 2011

20 Mar 2015, 10:01

I just wanted to tell Avis that I returned a car.

Our insurer, Outsurance, arranged a rental with Avis and we collected our car at a panelbeater in Sandton. We were told that we could leave the keys with reception at the panelbeaters when the work was done. <br> <br> We did so, this morning (9 AM on 20 March 2015), and, out of an abundance of caution, despite signing the register at the panelbeaters and handing the keys to reception, we decided to phone Avis to notify them that the car was being returned, as instructed, to the panelbeaters. We were redirected to the main Avis call centre when we called the number we were given for the Sandton branch, we kept being given different phone numbers, and being told different things by the people at the call centre.<br> <br> The Avis call centre seems to be hopelessly broken. I am therefore using HelloPeter to notify Avis that the rental car has been returned to the Panelbeaters in the condition we got it in, with no damage, and it is ready for collection. We have also notified our insurer, that arranged the rental, that the car has been returned.

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Replies (1)
Avis
Avis's reply20 Mar 2015, 10:11
Official
Hello z3d,

Thank you for taking the time to write to us.

Please allow us to investigate your complaint, we will revert back to you soonest.

Kind regards,

The Avis Team