SL
Sibongile L
1 reviews | Active since Jun 2023
28 Apr 2026, 20:46
I am writing this to express my absolute dissatisfaction with the service I received from Avis Vereeniging
I am writing this to express my absolute dissatisfaction with the service I received from Avis Vereeniging. I rented a bakkie on the 30th of March, and the experience has been a nightmare from the start.It has now been 25 days since I returned the vehicle, and I have yet to receive my deposit back. Communication is non-existent. I am the one constantly following up, yet no one from Avis has had the courtesy to call me or provide an update. I have completely lost trust in this brand. Between the safety risks of their fleet and the lack of professional accountability regarding my refund, I will never recommend Avis to anyone.
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Avis's replyOfficial
28 Apr 2026, 23:03Good day Sibongile,
We sincerely apologise for the inconvenience, frustration, and lack of communication regarding your deposit refund and overall rental experience.
Kindly share your rental agreement number with us so we can escalate the matter to the relevant branch for urgent investigation and follow-up.
We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
AVIS Southern Africa
Avis's reply28 Apr 2026, 23:03
Official
Good day Sibongile,
We sincerely apologise for the inconvenience, frustration, and lack of communication regarding your deposit refund and overall rental experience.
Kindly share your rental agreement number with us so we can escalate the matter to the relevant branch for urgent investigation and follow-up.
We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
AVIS Southern Africa