Horrible service from Avis Rivonia

Poor poor service by avis in rivonia.

I rented a car on 4 November 2019 for approximately 10 days.

On day 9, the door handle snapped off on the renult kwid that they gave me. The door handle was loose when i received the car but was not included on the pre inspection when i received the car.

I also had an incident when my battery died leaving me stuck in sandton. I phoned the 24 hour assist number but was told i never took insurance on this and that it would cost me R600 for them to come and jump start my car. No one informed ne about this when i hired the car. I was told if i have any issued just call the number. R600 for a jump start?? Come on...

Never the less, its been 3 weeks since i returned the car. I have now received a bill for R800 for damages. When i called in, they said it was for a dent on the bonnet which i know for a fact is incorrect. Nothing was noted of this on the inspection when i returned the car. I phoned again and they said now it was for a door handle. So no one knows what it is actually for.

I have not received my deposit back yet and no one is repsonding. We are getting passed arround but no one wants to take responsibility and help us.

We contacted renult ourselves, apparently the door handle breaking is a common occurrence. Why are avis using cars that break so easily? We then asked renult and they say the fix this for free under warranty. Why am i being charged then for something that costs avis nothing?

Ill never use your services again!!