Horrible service

I’m so disappointed and to think I always recommend Avis to my friends and family. I rented out a car on the 3rd of June 2024 and returned it on the 4th of June 2024 and have been waiting for my refund (18 June 2024) for the past 14 days. The agents all tell lies every time i phone saying the refund was processed. Seemingly the refund gets processed only when i phone but never gets paid. There is always cover up from one agent to the other and they are not worried to tell lies even when they are aware that they are lying. There is no accountability from the company at all till now I’m sitting without my refund. The customer service blames the branch (Avis Pretoria central). They claim people are more important that cars but they showed me that money is more important that people. I also realized that their people are not properly trained because the mess up started at the branch and continued to the telephonic customer service. Everybody tells a different story that does not resolve the problem. At the time of writing, I was on a call to customer service and the agent that told me to hold on and never came back until I redialed after 50 minutes. I called on the 11th of June 2024 and was told the refund is being processed that day and will be available in 2 to 3 days. I then called on the 14th of June 2024 and the agent Tebogo Maphosa confirmed the refund was processed and can still get it on the day Friday 14th of June 2024. I asked him for the proof of payment for the processing of the 11th of June but never got it till today. When I phoned today on the 18th of June, the money was not paid, and the new agent told the money was processed on Friday the 14th of June. This hen shows that Tebogo **** knowingly that the money was not processed on the 11th. The current agent is still going to consult on the matter but I am on hold for 50 minutes. Rental ref number ***