EC
Elmie C
1 reviews | Active since Dec 2015
17 Aug 2024, 11:21
Horrible service!
From trying to make a booking online, telephonically, collecting and returning the vehicle I get confusing messages, different quotes and different rates. I will never rent from Avis again.
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
19 Aug 2024, 13:39Dear Elmie,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Avis's reply19 Aug 2024, 13:39
Official
Dear Elmie,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Avis's replyOfficial
20 Aug 2024, 16:05Dear Elmie,
Thank you for your response.
Please advise how you would like to be assisted exactly so we can be able to assist.
Kind Regards,
The Avis Team
Thank you for your response.
Please advise how you would like to be assisted exactly so we can be able to assist.
Kind Regards,
The Avis Team
Avis's reply20 Aug 2024, 16:05
Official
Dear Elmie,
Thank you for your response.
Please advise how you would like to be assisted exactly so we can be able to assist.
Kind Regards,
The Avis Team
Thank you for your response.
Please advise how you would like to be assisted exactly so we can be able to assist.
Kind Regards,
The Avis Team
EC
Elmie C's updateReviewer Update
23 Aug 2024, 15:405 days later and my issue has not been resolved! Be aware the response time is unacceptable.
EC
Elmie C's update23 Aug 2024, 15:40
Reviewer Update
5 days later and my issue has not been resolved! Be aware the response time is unacceptable.
EC
Elmie C's updateReviewer Update
26 Aug 2024, 06:36Just a heads up to all who wants to know: 10 days later and the hold on my credit card has not been lifted.
EC
Elmie C's update26 Aug 2024, 06:36
Reviewer Update
Just a heads up to all who wants to know: 10 days later and the hold on my credit card has not been lifted.