TD
Tsholofelo D
1 reviews | Active since Mar 2017
28 Jan 2023, 10:37
Horrible service
Avis rental OR Tambo is such a **** first they charged us fuel after returning the car with full fuel now we have been wait for our refund/holding deposit since 2nd January 20223 , daily we got promised that it should be in our account by end of the day
We have already spoke to 6 consultant to date and nothing has been done . It’s whole lot of money . This is the end for us we will never use Avis again
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
30 Jan 2023, 08:29Hi Tsholofelo, thank you for writing to us. We are sorry to learn about this. We are urgently looking into this for you and will soon get back to you.
Thank you
The Avis Team
Thank you
The Avis Team
Avis's reply30 Jan 2023, 08:29
Official
Hi Tsholofelo, thank you for writing to us. We are sorry to learn about this. We are urgently looking into this for you and will soon get back to you.
Thank you
The Avis Team
Thank you
The Avis Team
TD
Tsholofelo D's updateReviewer Update
30 Jan 2023, 15:01The amount outstanding R37000 taken from the second card as holding deposit that has not been credited back since the 27th December with the card that ends 8771
TD
Tsholofelo D's update30 Jan 2023, 15:01
Reviewer Update
The amount outstanding R37000 taken from the second card as holding deposit that has not been credited back since the 27th December with the card that ends 8771
TD
Tsholofelo D's updateReviewer Update
31 Jan 2023, 22:22That has been received .We have been waiting for holding deposit since the 2nd of January and we that has set us back financially whereas we keep hearing the same song daily.
TD
Tsholofelo D's update31 Jan 2023, 22:22
Reviewer Update
That has been received .We have been waiting for holding deposit since the 2nd of January and we that has set us back financially whereas we keep hearing the same song daily.
Avis's replyOfficial
02 Feb 2023, 08:53Hi Tsholofelo,
Please be advised that a request was sent to the bank so they can confirm if the deposit/authorisation is still on hold. According to the bank, there are no pending funds in your account for Avis. This means that your bank automatically released the deposit.
The deposit is not a debit from your account but a pending reserve with your bank.
Avis Team
Please be advised that a request was sent to the bank so they can confirm if the deposit/authorisation is still on hold. According to the bank, there are no pending funds in your account for Avis. This means that your bank automatically released the deposit.
The deposit is not a debit from your account but a pending reserve with your bank.
Avis Team
Avis's reply02 Feb 2023, 08:53
Official
Hi Tsholofelo,
Please be advised that a request was sent to the bank so they can confirm if the deposit/authorisation is still on hold. According to the bank, there are no pending funds in your account for Avis. This means that your bank automatically released the deposit.
The deposit is not a debit from your account but a pending reserve with your bank.
Avis Team
Please be advised that a request was sent to the bank so they can confirm if the deposit/authorisation is still on hold. According to the bank, there are no pending funds in your account for Avis. This means that your bank automatically released the deposit.
The deposit is not a debit from your account but a pending reserve with your bank.
Avis Team