Horrible service at Avis

I have bought a car at Avis around November 2024 ,when the car was being delivered from Durban the driver went pass my address to about 60km away from my place ,when I was trying to call him since it was becoming late and the agreed time for deliver was way passed.the driver was not answering anymore.later on the driver answered telling me that the car is involved in an accident.the car arrived damaged at my place damaged on the front.

I didnt take delivery I also mentioned that there was a cover under the car losses they promised to fix it with the damage at the car front.the car was delivered again fixed on the front but the cover underneath the car was removed.

I have noted it and raised it we then agreed to take the car to Toyota for the cover.thats was sorted after some days.

Currently the part which was fixed Infront the fender inside cover is loose.

My other worry is the car papers since Philani the sales person promised to deliver last year I'm still waiting for plate number and the car papers.

I will appreciate if this matter can be dealt as a matter of urgency.

I will appreciate the help.the service I have received from Avis is horrible.

Kind regards Nndondeni Montsho ***