Horrible service

I recently rented a vehicle with Avis, to be exact on the 30th November till 2nd December 2019. On the 30th of November, the day of my pick up i had to returned the vehicle around 9 pm because it dint have the normal charging ports. I got to the retrievals and there was no one there to receive the car, anyway i parked the car and walk to the reception to find one agent to assist client with bookings. After 15 min the security personnel went in at the back seeing that i have been standing there confused to get another agent to assist me ,a gentleman came out dragging his feet and ask me to Go get the vehicle where i parked it and bring it to wards the entrance which i did because i really didn't have time to complain because i had a long trip to take .

I explained to him why i needed the car change and he made me feel like i don't know what i am talking about and said all the new VW Polo TSI comes with the same charging ports ,to have the person who works with different cars everyday give me that *********** answer was beyond my understanding.

So he then checked the car and gives me the check list and left me standing there not telling me that he is not coming back to assist me and i must go back and Que in, 15 min later to find out he is done for his shift. I had to ask to cut in from the client which were already irate for the slow service.

I don't understand whey such a big company with a 24hrs service only have one Agent to assist the client at the international Airport with flights lading almost every hour through the night. I finally got another VW TSI with the right ports and only started my trip around midnight.

5 days later after returning the vehicle i called Avis to ask for my invoice which i was supposed to have revised with in 75 hours only to find that i was charged a different amount form what i was quoted for.

I communicated the error with Melissa Woest from accounts who promised to escalate the matter, 7 days later im still waiting. In two days time i am going to be needing another rental but according to Avis i still need to pay the R600 plus fro that rental.

This is rally frustrating and i really expected professional service from such a big international company and stuff with full awareness of TCF. I have been an Avis client for over 4 years now and this for me was relay the first and worst experience with them.