Horrible service

Horrible service After my car was ****** (with everything inside) my insurance arranged with avis for a rental car. From the insurance aspect everything was sorted and arranged. But from the first second i walked into avis they started with problems, first due to the fact that i dont have a drivers license after it was ****** earlier that day. Secondly due to the fact that i dont have a physical bank card due to it being ****** earlier that day.

This took 2hours and calls to multiple different departments because i refused to go home and come back after the weekend when a manager will be available. The staff at the ortumbo airport avis handled this entire situation with utter disrespect and take off empathy. I did not have any documentation on me. My insurance arranged everything and they had no care in the world. This was horrible. But after utter failure and horrible service i was eventually able to receive the vehicle and be on my way.

After a month of driving with the car i returned the car back to Avis and the inspector picked up a small stone chip on the windshield, and proceeded to tell me its not a problem theyll fill it for a small fee. Which i was happy with.

But a couple of days later when i received the final invoice avis charged me +- R3500 for a full windshield replacement. That was not necessary at all. They failed to send me any proof of a invoice or record showing me the windshield had to be replaced and left a distasteful impression after the whole service.

I would never use them again and would not recommend avis to anyone