Horrible service

Never wished more to be able to give a negative 7 star review! I rented a car from Avis gautrain sandton location. Booked online for a long lease of 33 days. Received the qoute and accepted. Pickup on the 19th of July. When I went to pick up the car, they informed me that my booking was only for 30 days as the system doesn't allow for 33 days, (online it did just fine) so apparently the qoute I received was for only 30 days not that they mentioned that, only that they will add it manually after the 30 days... wonderful. I calculated my trip over 33 days... meaning 3300km on day 30 I was phoned to close my rental and that I now have to give them permission to process my card again for another deposit for the remaining 3 days which roughly translated to another R4000 I had to pay... not including the R17k I already paid... ok I'm on holiday not going to fight them now... told the lady that's ridiculous they didn't explain this when I collected the car... she said they will wave it manually and I must just pay then upon return of the vehicle for the remaining 3 days. I still said it's ridiculous because i originally booked for 33 days.

Fast forward to the beginning of this week... I received the invoices for the 2 different but same rental... i was charged around R3000 for toll gates... weird because the etoll little white box in the car doesn't work... when I drove up to the first toll gate it said INVALID CARD!! So i paid every toll gate with my card... luckily because i have a paper trail atleast of where i went... or not so lucky... i went on the avis site searched on the etoll page with my rental number and i saw that i was traveling through multiple toll gates on days i most definitely didn't even drive the car... i was in the freestate on a farm and this thing says i was going through the N4 middelburg tollgate multiple times a week... how the ****** hell does that make sense... I've sent multiple emails to customer care as I'm out of the country and cannot phone them personally. I've included all the evidence in the emails that I'm being charged for something that firstly wasn't me and Secondly I already paid for... I haven't received a reply other that the automated one. This is a horrible company and I will never use them again! Customer care is useless, their system doesn't work for something they advertised and they are extremely dishonest. I also had to pay in for 71km traveled because at day 30 i exceeded the allowed distance... but on day 33 i still had 122 km i could travel... sort yourselves out Avis! Bad bad bad