1 reviews | Active since Mar 2023
HORRIBLE, DISGUSTING COMPANY WITH ZERO INTEGRITY! Stay AWAY!!
I was in an accident and urgently needed an alternative car to go to work on Monday 20th of February.
I made the unfortunate, stupid, rookie mistake of thinking Avis Budget was a legit company that could offer a basic service as a rental car company. I booked a car for 2 weeks online on Friday the 17th Feb whilst my car was being repaired.
Avis quickly and very enthusiastically took the money from my account and then thereafter: ZERO further correspondence. NO confirmation SMS, NO call to confirm my order, NO emails to tell me I that indeed I have a car booked and there is nothing to worry about...NO booking confirmation of any sort, NOTHING....NADA
Over that weekend I tried calling customer service several times to find out what the hell was going on.. desperately trying to find out if I indeed have a car to go to work on that Monday morning so as to not miss a very important meeting. However, I had ZERO success getting through to a human and the customer service line kept me in a loop and kept dropping my call.
Due to this pathetic customer service and FAILURE of basic responsibilities on Avis's part, I had to hire another car from elsewhere to ensure I could get to work that Monday.
After a huge struggle to get through on Monday morning, I finally got hold of a real human and was promptly told that they will be keeping my money even though they are the guilty party with pathetic service and no integrity.
I emailed Avis on the morning of their abysmal failure and told them about the situation. They came back and told me that I canceled the order 3 days after pickup and that they are going to **** me and keep my money, IT TOOK 3 DAYS BECAUSE YOU ARE ******* AND DO NOT REPLY TO EMAILS, THAT IS WHY IT TOOK 3 DAYS!!! The customer service Rep told me to email Avis rather than cancel the order via phone to resolve my issue.
AVIS TOOK MONEY FROM MY ACCOUNT AND PROVIDED NOTHING IN RETURN. I WANT A REFUND ASAP. MY NEXT STEP WILL BE TO OPEN A CASE OF ***** WITH MY BANK IF THIS IS NOT RESOLVED IN THE NEXT 5 DAYS.
STAY AWAY FROM THIS COMPANY FOLKS, THEY ARE DISGUSTING!
NEVER NEVER NEVER USE AVIS !!!
Thank you for your patience in this regard,
We are currently still investigating your query with the relevant department and will be in contact with feedback.
Avis Team
Thank you for your patience in this regard,
We are currently still investigating your query with the relevant department and will be in contact with feedback.
Avis Team
You took my money and gave me nothing in return, its not hard to get to the bottom of this.
You took my money and gave me nothing in return, its not hard to get to the bottom of this.
'We sincerely apologize for the delay in response to your query and the inconvenience this has caused.
We have credited the prepayment amount back to your card, and the amount will reflect in your account within 7-10 working days. ''
It is now a month later and you still haven't paid back the money your company misappropriated. Zero answer to my calls or emails. Zero integrity.
It must suck so bad working for such a disgusting company doesn't it?
One that ****s its customers and then sticks its head in the sand.|
I am going to keep posting this EVERY ****ING DAY so that world knows what Avis does until you PAY BACK WHAT IS OWED
'We sincerely apologize for the delay in response to your query and the inconvenience this has caused.
We have credited the prepayment amount back to your card, and the amount will reflect in your account within 7-10 working days. ''
It is now a month later and you still haven't paid back the money your company misappropriated. Zero answer to my calls or emails. Zero integrity.
It must suck so bad working for such a disgusting company doesn't it?
One that ****s its customers and then sticks its head in the sand.|
I am going to keep posting this EVERY ****ING DAY so that world knows what Avis does until you PAY BACK WHAT IS OWED