BS
Ben S
1 reviews | Active since Jan 2021
12 Jun 2025, 08:12
Horrible AVIS Centurion Experience
WARNING!! Steer clear of AVIS Centurion branch. They will charge you for damages not caused by you. They will rent you a car with half a tank of fuel and tell you it was full when you collected it. They then have the arrogance to try and strong arm you into not only withholding your deposit, but charging you even more than that for damages caused by previous renters or themselves. What a joke of a branch. The branch manager should be removed from her position as she is not worth the cleaners salary.
Helpful (0)
Replies (9)0
Replies (9)
Avis's replyOfficial
12 Jun 2025, 13:01Good day Ben,
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate and advise.
Thank you.
Avis Team
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate and advise.
Thank you.
Avis Team
Best regards,
Avis's reply12 Jun 2025, 13:01
Official
Good day Ben,
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate and advise.
Thank you.
Avis Team
Thank you for your feedback,
Please provide us with your rental agreement number for us to investigate and advise.
Thank you.
Avis Team
Best regards,
BS
Ben S's updateReviewer Update
12 Jun 2025, 13:09E***.
The only damage that is my responsibility was the door lock that was broken when they broke into the vehicle to ***** my laptop, but the branch manager insist that I caused the two other dents on the vehicle as well, which is absolutely madness. I can't help that they didn't do a proper inspection beforehand, then blame me for it after I returned it.
The only damage that is my responsibility was the door lock that was broken when they broke into the vehicle to ***** my laptop, but the branch manager insist that I caused the two other dents on the vehicle as well, which is absolutely madness. I can't help that they didn't do a proper inspection beforehand, then blame me for it after I returned it.
BS
Ben S's update12 Jun 2025, 13:09
Reviewer Update
E***.
The only damage that is my responsibility was the door lock that was broken when they broke into the vehicle to ***** my laptop, but the branch manager insist that I caused the two other dents on the vehicle as well, which is absolutely madness. I can't help that they didn't do a proper inspection beforehand, then blame me for it after I returned it.
The only damage that is my responsibility was the door lock that was broken when they broke into the vehicle to ***** my laptop, but the branch manager insist that I caused the two other dents on the vehicle as well, which is absolutely madness. I can't help that they didn't do a proper inspection beforehand, then blame me for it after I returned it.
BS
Ben S's updateReviewer Update
12 Jun 2025, 13:10E***
BS
Ben S's update12 Jun 2025, 13:10
Reviewer Update
E***
Avis's replyOfficial
17 Jun 2025, 11:41Hi Ben,
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for any frustration this situation may have caused.
Following a thorough investigation, we found that the dents currently on the vehicle were not present during previous rentals. Unfortunately, it appears this damage occurred during your rental period.
We completely understand that this might be disappointing. Our vehicles are inspected prior to each rental, and any existing damages are carefully documented. We also encourage all customers to inspect the vehicle and report any concerns to our team before leaving the branch, we also confirm that the vehicle was full upon check out.
Thank you.
Avis Team
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for any frustration this situation may have caused.
Following a thorough investigation, we found that the dents currently on the vehicle were not present during previous rentals. Unfortunately, it appears this damage occurred during your rental period.
We completely understand that this might be disappointing. Our vehicles are inspected prior to each rental, and any existing damages are carefully documented. We also encourage all customers to inspect the vehicle and report any concerns to our team before leaving the branch, we also confirm that the vehicle was full upon check out.
Thank you.
Avis Team
Best regards,
Avis's reply17 Jun 2025, 11:41
Official
Hi Ben,
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for any frustration this situation may have caused.
Following a thorough investigation, we found that the dents currently on the vehicle were not present during previous rentals. Unfortunately, it appears this damage occurred during your rental period.
We completely understand that this might be disappointing. Our vehicles are inspected prior to each rental, and any existing damages are carefully documented. We also encourage all customers to inspect the vehicle and report any concerns to our team before leaving the branch, we also confirm that the vehicle was full upon check out.
Thank you.
Avis Team
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for any frustration this situation may have caused.
Following a thorough investigation, we found that the dents currently on the vehicle were not present during previous rentals. Unfortunately, it appears this damage occurred during your rental period.
We completely understand that this might be disappointing. Our vehicles are inspected prior to each rental, and any existing damages are carefully documented. We also encourage all customers to inspect the vehicle and report any concerns to our team before leaving the branch, we also confirm that the vehicle was full upon check out.
Thank you.
Avis Team
Best regards,
BS
Ben S's updateReviewer Update
17 Jun 2025, 11:50Don't you guys get it??
Your records are wrong!! When the inspection was suppose to happen, it rained so heavily that we could't do it properly and had to do it inside the garage where there is not sufficient lighting to see dents.
I took a photo of the vehicles fuel level just as I drove off. The kilometers will prove that Please let me know where I can send this photo to to prove that the pre-inspection and your records were not done correctly!!!!! Sho, how stubborn/******** can one company get?
Your records are wrong!! When the inspection was suppose to happen, it rained so heavily that we could't do it properly and had to do it inside the garage where there is not sufficient lighting to see dents.
I took a photo of the vehicles fuel level just as I drove off. The kilometers will prove that Please let me know where I can send this photo to to prove that the pre-inspection and your records were not done correctly!!!!! Sho, how stubborn/******** can one company get?
BS
Ben S's update17 Jun 2025, 11:50
Reviewer Update
Don't you guys get it??
Your records are wrong!! When the inspection was suppose to happen, it rained so heavily that we could't do it properly and had to do it inside the garage where there is not sufficient lighting to see dents.
I took a photo of the vehicles fuel level just as I drove off. The kilometers will prove that Please let me know where I can send this photo to to prove that the pre-inspection and your records were not done correctly!!!!! Sho, how stubborn/******** can one company get?
Your records are wrong!! When the inspection was suppose to happen, it rained so heavily that we could't do it properly and had to do it inside the garage where there is not sufficient lighting to see dents.
I took a photo of the vehicles fuel level just as I drove off. The kilometers will prove that Please let me know where I can send this photo to to prove that the pre-inspection and your records were not done correctly!!!!! Sho, how stubborn/******** can one company get?
Avis's replyOfficial
20 Jun 2025, 08:26Hi Ben,
Thank you for your response,
Please forward the pictures you took to ***, kindly put your rental agreement number on the subject field.
Thank you.
Avis Team.
Thank you for your response,
Please forward the pictures you took to ***, kindly put your rental agreement number on the subject field.
Thank you.
Avis Team.
Best regards,
Avis's reply20 Jun 2025, 08:26
Official
Hi Ben,
Thank you for your response,
Please forward the pictures you took to ***, kindly put your rental agreement number on the subject field.
Thank you.
Avis Team.
Thank you for your response,
Please forward the pictures you took to ***, kindly put your rental agreement number on the subject field.
Thank you.
Avis Team.
Best regards,
BS
Ben S's updateReviewer Update
23 Jun 2025, 12:25Good afternoon
I've been contacted by the branch manager's manager, who is even less helpful. He already decided that damages were caused by me even before he looked at the photo and the emails sent to him. He simply assumed that AVIS employees are unable to make mistakes, and he defends their *********** at the expense of customers satisfaction.
The way I've been treated with this whole matter is absolutely ridiculous. AVIS has zero respect for their customers, that has been made very clear now.
I will not remove this review until AVIS make things right. This is a principle issue. AVIS is simply unfair.
I've been contacted by the branch manager's manager, who is even less helpful. He already decided that damages were caused by me even before he looked at the photo and the emails sent to him. He simply assumed that AVIS employees are unable to make mistakes, and he defends their *********** at the expense of customers satisfaction.
The way I've been treated with this whole matter is absolutely ridiculous. AVIS has zero respect for their customers, that has been made very clear now.
I will not remove this review until AVIS make things right. This is a principle issue. AVIS is simply unfair.
BS
Ben S's update23 Jun 2025, 12:25
Reviewer Update
Good afternoon
I've been contacted by the branch manager's manager, who is even less helpful. He already decided that damages were caused by me even before he looked at the photo and the emails sent to him. He simply assumed that AVIS employees are unable to make mistakes, and he defends their *********** at the expense of customers satisfaction.
The way I've been treated with this whole matter is absolutely ridiculous. AVIS has zero respect for their customers, that has been made very clear now.
I will not remove this review until AVIS make things right. This is a principle issue. AVIS is simply unfair.
I've been contacted by the branch manager's manager, who is even less helpful. He already decided that damages were caused by me even before he looked at the photo and the emails sent to him. He simply assumed that AVIS employees are unable to make mistakes, and he defends their *********** at the expense of customers satisfaction.
The way I've been treated with this whole matter is absolutely ridiculous. AVIS has zero respect for their customers, that has been made very clear now.
I will not remove this review until AVIS make things right. This is a principle issue. AVIS is simply unfair.
Avis's replyOfficial
26 Jun 2025, 12:56Dear Ben,
Thank you again for reaching out to us.
Please be assured that your query has been carefully investigated. Following a thorough review, the charges have been found to be valid based on the information available.
We completely understand that this may not be the outcome you were hoping for, and we genuinely regret any frustration or disappointment this has caused. While the charges will remain in place, we truly appreciate your feedback and the opportunity to review the matter.
Thank you.
Avis Team.
Thank you again for reaching out to us.
Please be assured that your query has been carefully investigated. Following a thorough review, the charges have been found to be valid based on the information available.
We completely understand that this may not be the outcome you were hoping for, and we genuinely regret any frustration or disappointment this has caused. While the charges will remain in place, we truly appreciate your feedback and the opportunity to review the matter.
Thank you.
Avis Team.
Best regards,
Avis's reply26 Jun 2025, 12:56
Official
Dear Ben,
Thank you again for reaching out to us.
Please be assured that your query has been carefully investigated. Following a thorough review, the charges have been found to be valid based on the information available.
We completely understand that this may not be the outcome you were hoping for, and we genuinely regret any frustration or disappointment this has caused. While the charges will remain in place, we truly appreciate your feedback and the opportunity to review the matter.
Thank you.
Avis Team.
Thank you again for reaching out to us.
Please be assured that your query has been carefully investigated. Following a thorough review, the charges have been found to be valid based on the information available.
We completely understand that this may not be the outcome you were hoping for, and we genuinely regret any frustration or disappointment this has caused. While the charges will remain in place, we truly appreciate your feedback and the opportunity to review the matter.
Thank you.
Avis Team.
Best regards,
BS
Ben S's updateReviewer Update
26 Jun 2025, 12:59And again, point proven over and over again.
Bunch of *******.
I WILL NEVER USE AVIS AGAIN.
Bunch of *******.
I WILL NEVER USE AVIS AGAIN.
BS
Ben S's update26 Jun 2025, 12:59
Reviewer Update
And again, point proven over and over again.
Bunch of *******.
I WILL NEVER USE AVIS AGAIN.
Bunch of *******.
I WILL NEVER USE AVIS AGAIN.