CD
Colin D

1 reviews | Active since Apr 2014

26 Mar 2015, 14:19

Honest Professional Service

My wife discovered that she had left her cellphone in our Avis rental car at George Airport shortly after we arrived back in Johannesburg.<br> <br> The very next morning I phoned the branch and explained the situation to Lester. He told me that he would investigate and call me back. A few minutes later Lester called me back and gave me the good news that they had found the phone. I asked him if he would mind covering it in bubble wrap and placing it in an envelope so that I could arrange for a courier to collect it. He was more than happy to do this and when I called him again a couple hours later to confirm the name of the courier and the estimated time of collection he said that it was ready for collection. <br> <br> In less than 48 hours from the time that my wife lost her phone, it was safely back in her hands in exactly the same condition that she left it in. This avoided a lot of stress and admin for us. Thank-you Lester!

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Replies (1)
Avis
Avis's reply26 Mar 2015, 14:20
Official
Hello cylon,

We are always pleased to hear that our Brand Ambassadors have exceeded our Customers expectations and made their journey a pleasant one!

I have passed your compliments on to the relevant management.

Kind Regards

Avis Team