NP
Nishal P
1 reviews | Active since Dec 2009
22 Jan 2026, 15:48
Holding deposit not returned after 21 days
I had rented a vehicle on 01 Jan from OR Tambo, paid for the rental fee and holding deposit. 30 das later, the rental deposit has still not been returned! The consultant, Sihle said it will be returned within 72 hours of returning the car. IT is now 21 days since returning the car, and the holding deposit has still not been reversed to my credit card! Call Centre promises to escalate to the finance dept twice now, but still no feedback! Avoid Avis car rental at all costs!!!
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Replies (4)0
Replies (4)NP
Nishal P's updateReviewer Update
26 Jan 2026, 12:08Card is invalid????????? How did they release the car if the card was invalid!!!!!! pay back the damn deposit as you are violation of contract!!!!!
NP
Nishal P's update26 Jan 2026, 12:08
Reviewer Update
Card is invalid????????? How did they release the car if the card was invalid!!!!!! pay back the damn deposit as you are violation of contract!!!!!
Avis's replyOfficial
11 Feb 2026, 06:12Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
Avis's reply11 Feb 2026, 06:12
Official
Good day,
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
May we kindly confirm whether your matter has since been resolved?
If not, please send us a direct message on Avis South Africa Facebook with your details so we can assist further.
Kind regards,Avis Customer Service Team
NP
Nishal P's updateReviewer Update
11 Feb 2026, 12:14No, the refund has still not reflected in my account! Why FB?? Not everyone has facebook. You have the case number, reservation number and ID number. All the details have been given to Mpho and Matshepo and whoever else on customer support! Please sort this matter out immediately!!!
NP
Nishal P's update11 Feb 2026, 12:14
Reviewer Update
No, the refund has still not reflected in my account! Why FB?? Not everyone has facebook. You have the case number, reservation number and ID number. All the details have been given to Mpho and Matshepo and whoever else on customer support! Please sort this matter out immediately!!!
NP
Nishal P's updateReviewer Update
23 Feb 2026, 15:05I supp**** the card number several times to your consultants. it would seem there are illiterate people employed at Avis. I already gave you the consultant names, why don't you ask them for the details instead of delaying the matter with me! AVIS are just ****S in uniforms!
NP
Nishal P's update23 Feb 2026, 15:05
Reviewer Update
I supp**** the card number several times to your consultants. it would seem there are illiterate people employed at Avis. I already gave you the consultant names, why don't you ask them for the details instead of delaying the matter with me! AVIS are just ****S in uniforms!