Holding amount and No reversals and debiting your account with Authorization

I have become a victim of Avis group, I hired a Car for 30days but there was holding amount which they held which I had no problem with. The problem started after I had to dispute the amount which Avis already deducted on my account without confirmation with me. The challenge was since already debit R14 500 on top of the amount which was never reversed. I went to their branch several times but they informed me they can see the problem but best way to speed up the process I will rather contact my bank which I did (FNB Bank), then decided to approach their offices which promised to help with my problem but never did. Later I received an email the the reversal was done but when ask on which date was done, they could not account or able to provide with full statement. Then again contacted my Banker with hope of assistance but failed to provide with any assistance after several dispute forms I sent to them. When enquiring about how transactions works between holding and authorisation of releasing the funds back to my account, I was informed it will just reflect into your account and no notification will be sent. I asked my bank how much was on opening balance before avis hold the amount and again how much was the balance after their hold that amount and calculating my own person expenditures and when avis claimed that they have reversed the amount as they claim how much was the available balance after being released which both parties Avis and my Banker failed to provide with a full statement since they have double charged me. And after months of fighting back and forth then later received an email from my banker Vee Khoza (FNB Private Banking) sending an email that they is nothing they can do Avis reverse the amount and unfortunately they is nothing they can do inregarding without proper give me full details what went to my account and felt unprotected by my banker and a client avis. I felt betrayed by these two respectable company that they can hold and bank the amount in their company and not reversing you amount and later claim that they have reversed without notification and they know the bank wont able to see and provide with detail statement and later both they tell you they is nothing they can do its your problem regardless how much being deducted and leave you as client frustrated and they know since their are the giants you can not challenge them legal you will end up frustrated and end up giving up on funds have beed deducted from your account and banked to thiers. I am warning all FNBPrivate Clients that Avis know about these process and have **********ed a lot of client and you can not prove or say anything thier word will be funds have been reversed and FNB can not prove anything they will also leave you in debt without protecting or assisting their client. I regret everyday rented a car with avis and I'm not sure how many millions of clients have they done or taken money without knowing. I am an angry customer which felt cheated, disrespected, went to my account without your knowing or authorizing. Please if you have experience this challanges provide advise as this **** its still continuing and one day you might become a victim.

These are the people I have spoken to them but trust me they dont care beside their job: ********** ********** ********** (Lebo Malekane, Manager: Customer CareAVIS Budget Rent a Car, South Africa, ********** ********** **********

Please assist exposing and creating awareness in these ****s because you will be a victim before you know it.

Very Angry Customer Mr. Madonsela