TM
Tiisetso M

1 reviews | Active since Apr 2023

14 Jun 2023, 15:23

High level of incompetence

The worst service ever experienced with Avis rental.I returned the car in April but i just paid for the damages in June because there was a lot of wrong information on the invoice.To top it up i am always calling to ask for updates as if they owe me but is the other way round. 1. I got charged for an extra day which was not true. 2. I paid deposit of R2500.00 but on the invoice it was noted as R2000.00 and when i query this,the consultants kept asking me for proof but why do i present them with proof when R2500.00 is their requirement for cash deposits when they give you a car,i mean this is not even questionable. 3.All this queries made me curious to go check my previous 2019 invoice, only to find the same mistakes,i got charged a day extra but i was not aware. i would advice everyone to double check their invoices before making any payments because this shows high level of incompetence and *****ulent activities.I am totally disappointed i do not want to lie.

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Replies (1)
Avis
Avis's reply14 Jun 2023, 16:57
Official
Hi Tiisetso we are very sorry that you are inconvenienced by this, and disappointed with the service provided to you.  We are looking into your respective concerns and will get back to you soon.

Thank you
The Avis Team