HELD FUNDS

I had a problem with the amount that was reserved for car hire that i took from Avis. After 8 days of returning the car another deduction took place from my account, while they were still holding the amount that was reserved for the booking. I was left with a negative balance on my account. I tried calling Avis but did not any assistance nor a proper explanation i was just told to got to the bank because they are not at fault. I went to the bank and i was given a different story. I called Avis again trying to sort out the matter and i spoke to MR. GIFT CHILOANE i told him my problem and he explained what is going on, since he could hear that i was still unhappy he chose to call my bank with me on the line making sure that i hear the conversation that was taking place. After that he said he will fix the problem. The day ended with no funds being returned to my account and i called him again today and he called my bank and the funds were returned in my account before the call was even ended. In industries like Avis we need people like him who do not get tired and give bad attitude when you complain. Well done Mr. GIFT CHILOANE YOU REALLY ASSISTED ME.