DN
Dumisani N
1 reviews | Active since Jul 2019
13 Apr 2026, 17:14
Harass and Intimidate by AVIS
AVIS has continued to harass and intimidate me despite my extensive and good‑faith engagement with their staff, including executive‑level representatives, regarding an invoice that is highly exorbitant and materially misaligned with the quotation provided. The invoice further includes charges for items that are unrelated and irrelevant to the vehicle rental.
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Replies (5)
Avis's replyOfficial
13 Apr 2026, 19:17Good day, Dumisani.
We sincerely apologise for the experience you have had and appreciate you bringing this matter to our attention.
Kindly provide us with your rental agreement number so that we may escalate your concerns to the relevant team for investigation and feedback.
Kind regards,
AVIS Southern Africa
We sincerely apologise for the experience you have had and appreciate you bringing this matter to our attention.
Kindly provide us with your rental agreement number so that we may escalate your concerns to the relevant team for investigation and feedback.
Kind regards,
AVIS Southern Africa
Avis's reply13 Apr 2026, 19:17
Official
Good day, Dumisani.
We sincerely apologise for the experience you have had and appreciate you bringing this matter to our attention.
Kindly provide us with your rental agreement number so that we may escalate your concerns to the relevant team for investigation and feedback.
Kind regards,
AVIS Southern Africa
We sincerely apologise for the experience you have had and appreciate you bringing this matter to our attention.
Kindly provide us with your rental agreement number so that we may escalate your concerns to the relevant team for investigation and feedback.
Kind regards,
AVIS Southern Africa
DN
Dumisani N's updateReviewer Update
14 Apr 2026, 17:12Good afternoon,
Notwithstanding my repeated escalation efforts, assurances of an investigation, and my formal requests for the harassment to cease, I received the following:
LEGAL NOTICE- Avis have yet not recovered the amount due of R4 530.81, Settle immediately to avoid blacklisting. IF YOU HAVE MADE A PAYMENT, PLEASE IGNORE THE SMS, Acc: Nedbank Acc *** REF E***, Khumo Molefe *** ***.
I assume the following is my reference number: REF E***
Notwithstanding my repeated escalation efforts, assurances of an investigation, and my formal requests for the harassment to cease, I received the following:
LEGAL NOTICE- Avis have yet not recovered the amount due of R4 530.81, Settle immediately to avoid blacklisting. IF YOU HAVE MADE A PAYMENT, PLEASE IGNORE THE SMS, Acc: Nedbank Acc *** REF E***, Khumo Molefe *** ***.
I assume the following is my reference number: REF E***
DN
Dumisani N's update14 Apr 2026, 17:12
Reviewer Update
Good afternoon,
Notwithstanding my repeated escalation efforts, assurances of an investigation, and my formal requests for the harassment to cease, I received the following:
LEGAL NOTICE- Avis have yet not recovered the amount due of R4 530.81, Settle immediately to avoid blacklisting. IF YOU HAVE MADE A PAYMENT, PLEASE IGNORE THE SMS, Acc: Nedbank Acc *** REF E***, Khumo Molefe *** ***.
I assume the following is my reference number: REF E***
Notwithstanding my repeated escalation efforts, assurances of an investigation, and my formal requests for the harassment to cease, I received the following:
LEGAL NOTICE- Avis have yet not recovered the amount due of R4 530.81, Settle immediately to avoid blacklisting. IF YOU HAVE MADE A PAYMENT, PLEASE IGNORE THE SMS, Acc: Nedbank Acc *** REF E***, Khumo Molefe *** ***.
I assume the following is my reference number: REF E***
Avis's replyOfficial
14 Apr 2026, 19:18Good day, Dumisani.
Thank you for your response and for providing the requested information.
Kindly note that your matter has been escalated to the relevant team for urgent investigation regarding the invoice and communication received.
We sincerely apologise for the inconvenience caused. We will revert once feedback is received from the relevant department.
Kind regards,
AVIS Southern Africa
Thank you for your response and for providing the requested information.
Kindly note that your matter has been escalated to the relevant team for urgent investigation regarding the invoice and communication received.
We sincerely apologise for the inconvenience caused. We will revert once feedback is received from the relevant department.
Kind regards,
AVIS Southern Africa
Avis's reply14 Apr 2026, 19:18
Official
Good day, Dumisani.
Thank you for your response and for providing the requested information.
Kindly note that your matter has been escalated to the relevant team for urgent investigation regarding the invoice and communication received.
We sincerely apologise for the inconvenience caused. We will revert once feedback is received from the relevant department.
Kind regards,
AVIS Southern Africa
Thank you for your response and for providing the requested information.
Kindly note that your matter has been escalated to the relevant team for urgent investigation regarding the invoice and communication received.
We sincerely apologise for the inconvenience caused. We will revert once feedback is received from the relevant department.
Kind regards,
AVIS Southern Africa
DN
Dumisani N's updateReviewer Update
16 Apr 2026, 05:19I am again raising a dispute regarding the billing associated with the additional rental period.
I was quoted a rate of R300 per day for four additional days, amounting to R1,200. However, I have been billed R1,943.92 for this period, which exceeds the agreed amount.
Furthermore, an administration fee of R1,106.09 has been app**** without any prior disclosure, quotation, or contractual agreement. At no stage was this fee communicated to me, nor did I provide consent for such a charge. As a result, this fee is considered ********, uncontracted, and is disputed in full.
It is also important to note that the additional four-day rental period falls outside the scope of the insurance provider’s coverage, and therefore should not be attributed to or influenced by any insurance-related arrangements.
In summary, I have been billed R1,850.01 in excess of the amount contractually agreed upon.
I request a full review, correction of the invoice, and removal of all unauthorised charges with immediate effect.
I was quoted a rate of R300 per day for four additional days, amounting to R1,200. However, I have been billed R1,943.92 for this period, which exceeds the agreed amount.
Furthermore, an administration fee of R1,106.09 has been app**** without any prior disclosure, quotation, or contractual agreement. At no stage was this fee communicated to me, nor did I provide consent for such a charge. As a result, this fee is considered ********, uncontracted, and is disputed in full.
It is also important to note that the additional four-day rental period falls outside the scope of the insurance provider’s coverage, and therefore should not be attributed to or influenced by any insurance-related arrangements.
In summary, I have been billed R1,850.01 in excess of the amount contractually agreed upon.
I request a full review, correction of the invoice, and removal of all unauthorised charges with immediate effect.
DN
Dumisani N's update16 Apr 2026, 05:19
Reviewer Update
I am again raising a dispute regarding the billing associated with the additional rental period.
I was quoted a rate of R300 per day for four additional days, amounting to R1,200. However, I have been billed R1,943.92 for this period, which exceeds the agreed amount.
Furthermore, an administration fee of R1,106.09 has been app**** without any prior disclosure, quotation, or contractual agreement. At no stage was this fee communicated to me, nor did I provide consent for such a charge. As a result, this fee is considered ********, uncontracted, and is disputed in full.
It is also important to note that the additional four-day rental period falls outside the scope of the insurance provider’s coverage, and therefore should not be attributed to or influenced by any insurance-related arrangements.
In summary, I have been billed R1,850.01 in excess of the amount contractually agreed upon.
I request a full review, correction of the invoice, and removal of all unauthorised charges with immediate effect.
I was quoted a rate of R300 per day for four additional days, amounting to R1,200. However, I have been billed R1,943.92 for this period, which exceeds the agreed amount.
Furthermore, an administration fee of R1,106.09 has been app**** without any prior disclosure, quotation, or contractual agreement. At no stage was this fee communicated to me, nor did I provide consent for such a charge. As a result, this fee is considered ********, uncontracted, and is disputed in full.
It is also important to note that the additional four-day rental period falls outside the scope of the insurance provider’s coverage, and therefore should not be attributed to or influenced by any insurance-related arrangements.
In summary, I have been billed R1,850.01 in excess of the amount contractually agreed upon.
I request a full review, correction of the invoice, and removal of all unauthorised charges with immediate effect.
DN
Dumisani N's updateReviewer Update
21 Apr 2026, 05:17Being subjected to bullying and harassment by AVIS, while in the public displaying a highly professional image, is unacceptable and concerning. This behaviour does not align with reasonable customer service standards, and I would like to understand whether this reflects how AVIS chooses to engage with its customers.
DN
Dumisani N's update21 Apr 2026, 05:17
Reviewer Update
Being subjected to bullying and harassment by AVIS, while in the public displaying a highly professional image, is unacceptable and concerning. This behaviour does not align with reasonable customer service standards, and I would like to understand whether this reflects how AVIS chooses to engage with its customers.