Give me back my deposit!

I am still awaiting the return of my deposit from a recent hire. It has been 9 working days and 13 days overall since the return of the vehicle. I was advised that the process would take 6 - 8 working days.

My bank says that I cannot do the authorisation for the return as I am the account holder. They say that only AVIS can do it, thereafter, the money reflects immediately. They need you guys to call and do the authorisation ( ********** FNB Authorisations). I am growing increasingly frustrated with the poor service and the continuous "we can't do anything from our side" statements from you guys when all it takes is a simple phone call. I did not wait for 6 - 8 working days when I paid AVIS the deposit and I do not expect anything more. The car was returned in good condition and this was confirmed.