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KL
Ketsi L

1 reviews | Active since Oct 2014

28 Aug 2024, 12:30

Funds held on my account as pending and no refund on the surplus paid.

Avis doesn’t wanna release my funds despite the car being returned well ahead of time with no issues!

0
Replies (5)
KL
Ketsi L's update28 Aug 2024, 17:37
Reviewer Update
So what will happen to my funds? Am I forfeiting them and why? I didn’t get that clause under the agreement and I don’t agree with it; I should only pay for what I’ve used.
Avis
Avis's reply29 Aug 2024, 08:47
Official
Dear Ketsi,

Thank you for your response. 

Unfortunately, the unused days are forfeited. 

Please visit our website, www.avis.co.za to access our prepayment terms and conditions.

Best Regards,
The Avis Team
KL
Ketsi L's update29 Aug 2024, 09:29
Reviewer Update
It is only fair to allow me another booking should I wish to do so in the future at no cost for the remaining days!
Avis
Avis's reply30 Aug 2024, 08:21
Official
Dear Ketsi,

Unfortunately, that is not standard practice, and our terms and conditions need to be adhered to.

Thank you, 
The Avis Team
KL
Ketsi L's update30 Aug 2024, 18:15
Reviewer Update
Can you please send me proof that you sent authorisation to Capitec bank to uplift the hold.