1 reviews | Active since Apr 2015
Fuel and contract levy *******.
We rented a vehicle from Avis in Port Elisabeth on the 3rd of April 2015 ,<br> <br> When we left for Knysna on the way we realised that the fuel gauge was only on 75% full and when arriving the petrol light was on and we only drove 270 km on a supposed full tank,<br> <br> When we filled the tank up again the petrol gauge only went up to about 75% but this time we managed to get more than 500 km on the tank that clearly meant we did not receive a full tank when we collected the vehicle.<br> <br> We filled the tank up when we took the vehicle back and informed the inspector that there is a problem with the fuel gage. He took a tool from his pocket and said that the Fiestas all have these problems and that he just needs to disconnect the battery to see if the tank is filled up. <br> <br> So no way was the petrol filled up when we got the vehicle, <br> <br> We also paid additional contract fees that was not mentioned in advance when we made payment for booking and its now also been more than a week and still not received our deposit back.<br> <br> If they cheat each customer out of R200 petrol it does add up.<br> <br> Luckily there is enough competition and I will never have to use Avis again.
Thank you for posting on Hellopeter.
Your complaint will be escalated to the Regional Manager and they will be in contact with you to resolve your complaint.
Kind Regards
The Avis team
Thank you for posting on Hellopeter.
Your complaint will be escalated to the Regional Manager and they will be in contact with you to resolve your complaint.
Kind Regards
The Avis team
