From disaster to delight

<p>I was travelling back from a long trip and encountered a delay on the return flight to SA. I contacted Avis Point2Point to amend my pick up time only to discover that they did not have a record of the reservation. As I had been travelling with my family for 32 hours the idea that there would be no one to pick us up was distressing to say the least. </p> <p>The call center agent was very unhelfpul but eventually I had the good sense to ask for her supervisor. THe supervisor, whose name I dont recall was extremely helpul and willing to assist, he promised me that a car would be at OR Tambo to pick us up. </p> <p>He kept his promise! I am very grateful to him and thank Avis for employing a such a compentent person, willing to accomodate the unexpected. </p> <p> </p>