MG
Mikaylin G
1 reviews | Active since Mar 2022
31 Mar 2022, 15:17
*****
The worst rental company and the biggest ********** They debited my account for R5000 for a lost key which was in fact returned When I contact them advising of the mistake I’m told that it takes 3-5 working days for them to call the branch and confirm that I returned the key however it takes a matter of minutes for them to ***** money
Helpful (0)
Replies (13)0
Replies (13)
Avis's replyOfficial
01 Apr 2022, 09:28Hi Mikaylin,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Best regards,
Avis's reply01 Apr 2022, 09:28
Official
Hi Mikaylin,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Best regards,
MG
Mikaylin G's updateReviewer Update
01 Apr 2022, 10:06***2ZA4
MG
Mikaylin G's update01 Apr 2022, 10:06
Reviewer Update
***2ZA4
MG
Mikaylin G's updateReviewer Update
04 Apr 2022, 08:29The manager of the branch Sbongile called me to say that I did in fact return the key but I’m not getting my money back, my money better be returned because I will bring the police to the branch and make sure all your clients know what ********** you are!!!
MG
Mikaylin G's update04 Apr 2022, 08:29
Reviewer Update
The manager of the branch Sbongile called me to say that I did in fact return the key but I’m not getting my money back, my money better be returned because I will bring the police to the branch and make sure all your clients know what ********** you are!!!
Avis's replyOfficial
04 Apr 2022, 08:54HI Mikaylin,
Thanks for the details.
We will investigate the matter and revert to you with feedback.
Avis Team
Thanks for the details.
We will investigate the matter and revert to you with feedback.
Avis Team
Best regards,
Avis's reply04 Apr 2022, 08:54
Official
HI Mikaylin,
Thanks for the details.
We will investigate the matter and revert to you with feedback.
Avis Team
Thanks for the details.
We will investigate the matter and revert to you with feedback.
Avis Team
Best regards,
MG
Mikaylin G's updateReviewer Update
04 Apr 2022, 09:35That is an absolute lie that you are investigating, I was at your isando branch on Friday and Sbongile all of a sudden wasn’t available
Today I will be back and I will make sure of it she ends up in handcuffs for committing ***** if my money isn’t returned.
Today I will be back and I will make sure of it she ends up in handcuffs for committing ***** if my money isn’t returned.
MG
Mikaylin G's update04 Apr 2022, 09:35
Reviewer Update
That is an absolute lie that you are investigating, I was at your isando branch on Friday and Sbongile all of a sudden wasn’t available
Today I will be back and I will make sure of it she ends up in handcuffs for committing ***** if my money isn’t returned.
Today I will be back and I will make sure of it she ends up in handcuffs for committing ***** if my money isn’t returned.
Avis's replyOfficial
04 Apr 2022, 14:32Hi Mikaylin,
Please note that the car keys were brought back two days after the car was returned and the branch had already ordered another key from the Renault workshop.
Sibongile is communicating with the workshop and we are currently waiting for feedback.
Avis Team
Please note that the car keys were brought back two days after the car was returned and the branch had already ordered another key from the Renault workshop.
Sibongile is communicating with the workshop and we are currently waiting for feedback.
Avis Team
Best regards,
Avis's reply04 Apr 2022, 14:32
Official
Hi Mikaylin,
Please note that the car keys were brought back two days after the car was returned and the branch had already ordered another key from the Renault workshop.
Sibongile is communicating with the workshop and we are currently waiting for feedback.
Avis Team
Please note that the car keys were brought back two days after the car was returned and the branch had already ordered another key from the Renault workshop.
Sibongile is communicating with the workshop and we are currently waiting for feedback.
Avis Team
Best regards,
MG
Mikaylin G's updateReviewer Update
04 Apr 2022, 18:56What does that have to do with Avis *****ing my money?
You confirmed the key was returned so what does the workshop have to do with my money being returned?
You guys have a 2/10 here on Hello Peter for a reason.
Pathetic service and a clear reputation for *****ing from customers, the reviews for you on this platform is absolutely shocking and begs the question why my insurer would have such a pathetic rental company on their panel.
I do not care about you guys communicating with Renault, it has nothing to do with me.
I want my money back!!!
You confirmed the key was returned so what does the workshop have to do with my money being returned?
You guys have a 2/10 here on Hello Peter for a reason.
Pathetic service and a clear reputation for *****ing from customers, the reviews for you on this platform is absolutely shocking and begs the question why my insurer would have such a pathetic rental company on their panel.
I do not care about you guys communicating with Renault, it has nothing to do with me.
I want my money back!!!
MG
Mikaylin G's update04 Apr 2022, 18:56
Reviewer Update
What does that have to do with Avis *****ing my money?
You confirmed the key was returned so what does the workshop have to do with my money being returned?
You guys have a 2/10 here on Hello Peter for a reason.
Pathetic service and a clear reputation for *****ing from customers, the reviews for you on this platform is absolutely shocking and begs the question why my insurer would have such a pathetic rental company on their panel.
I do not care about you guys communicating with Renault, it has nothing to do with me.
I want my money back!!!
You confirmed the key was returned so what does the workshop have to do with my money being returned?
You guys have a 2/10 here on Hello Peter for a reason.
Pathetic service and a clear reputation for *****ing from customers, the reviews for you on this platform is absolutely shocking and begs the question why my insurer would have such a pathetic rental company on their panel.
I do not care about you guys communicating with Renault, it has nothing to do with me.
I want my money back!!!
Avis's replyOfficial
05 Apr 2022, 11:32Hi Mikaylin,
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team
Best regards,
Avis's reply05 Apr 2022, 11:32
Official
Hi Mikaylin,
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team
Best regards,
MG
Mikaylin G's updateReviewer Update
05 Apr 2022, 13:36“Hi Mikaylin,
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team”
Thank you for sending me a private reply to hide the fact that you refuse to refund my money
I want my money returned!
Just because you’re responding privately does not mean that this is the end of it
I will not rest until my money is returned and I will put your responses on every public platform until I receive my money back.
Everybody needs to understand that you are a pathetic company that flourishes of *****ing money from their clients
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team”
Thank you for sending me a private reply to hide the fact that you refuse to refund my money
I want my money returned!
Just because you’re responding privately does not mean that this is the end of it
I will not rest until my money is returned and I will put your responses on every public platform until I receive my money back.
Everybody needs to understand that you are a pathetic company that flourishes of *****ing money from their clients
MG
Mikaylin G's update05 Apr 2022, 13:36
Reviewer Update
“Hi Mikaylin,
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team”
Thank you for sending me a private reply to hide the fact that you refuse to refund my money
I want my money returned!
Just because you’re responding privately does not mean that this is the end of it
I will not rest until my money is returned and I will put your responses on every public platform until I receive my money back.
Everybody needs to understand that you are a pathetic company that flourishes of *****ing money from their clients
Kindly note if a car key is reported as lost the branch is required to replace the lost key immediately for the safety of the car. The charges to replace the key are correctly billed and cannot be returned as Renualt has already provided the new key.
Avis Team”
Thank you for sending me a private reply to hide the fact that you refuse to refund my money
I want my money returned!
Just because you’re responding privately does not mean that this is the end of it
I will not rest until my money is returned and I will put your responses on every public platform until I receive my money back.
Everybody needs to understand that you are a pathetic company that flourishes of *****ing money from their clients
MG
Mikaylin G's updateReviewer Update
05 Apr 2022, 13:37Understand something, my money will be returned no matter what lengths and legal actions I have to take
MG
Mikaylin G's update05 Apr 2022, 13:37
Reviewer Update
Understand something, my money will be returned no matter what lengths and legal actions I have to take
Avis's replyOfficial
05 Apr 2022, 16:03Hi Mikaylin,
The message was private due to the information that was written and not to hide the feedback. The charges for the new key are valid because the order had already been placed for the lost kys.
Avis Team
The message was private due to the information that was written and not to hide the feedback. The charges for the new key are valid because the order had already been placed for the lost kys.
Avis Team
Best regards,
Avis's reply05 Apr 2022, 16:03
Official
Hi Mikaylin,
The message was private due to the information that was written and not to hide the feedback. The charges for the new key are valid because the order had already been placed for the lost kys.
Avis Team
The message was private due to the information that was written and not to hide the feedback. The charges for the new key are valid because the order had already been placed for the lost kys.
Avis Team
Best regards,
MG
Mikaylin G's updateReviewer Update
05 Apr 2022, 18:10The charges are invalid you are *******, the message contained no private information it was just to cover up the fact that you’re a pathetic company thriving on deceit
You know very well that I should not have been charged for that a key does not cost R5000 for a Renault kwid
I returned they key therefore I want my money back
Stop responding with pathetic excuses when you have no proof to substantiate the costs of the key or when the key was actually ordered
I don’t know how many times I have to ask you guys to return my money!
You know very well that I should not have been charged for that a key does not cost R5000 for a Renault kwid
I returned they key therefore I want my money back
Stop responding with pathetic excuses when you have no proof to substantiate the costs of the key or when the key was actually ordered
I don’t know how many times I have to ask you guys to return my money!
MG
Mikaylin G's update05 Apr 2022, 18:10
Reviewer Update
The charges are invalid you are *******, the message contained no private information it was just to cover up the fact that you’re a pathetic company thriving on deceit
You know very well that I should not have been charged for that a key does not cost R5000 for a Renault kwid
I returned they key therefore I want my money back
Stop responding with pathetic excuses when you have no proof to substantiate the costs of the key or when the key was actually ordered
I don’t know how many times I have to ask you guys to return my money!
You know very well that I should not have been charged for that a key does not cost R5000 for a Renault kwid
I returned they key therefore I want my money back
Stop responding with pathetic excuses when you have no proof to substantiate the costs of the key or when the key was actually ordered
I don’t know how many times I have to ask you guys to return my money!
Avis's replyOfficial
06 Apr 2022, 16:01Hi Mikaylin,
We are sorry that a mutual agreement could not be reached however the charges will remain as previously advised.
Avis team
We are sorry that a mutual agreement could not be reached however the charges will remain as previously advised.
Avis team
Best regards,
Avis's reply06 Apr 2022, 16:01
Official
Hi Mikaylin,
We are sorry that a mutual agreement could not be reached however the charges will remain as previously advised.
Avis team
We are sorry that a mutual agreement could not be reached however the charges will remain as previously advised.
Avis team
Best regards,