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Service plan *****, I purchased a vehicle in April at the Avis Bloemfontein branch, and paid for a extended service plan, today I took my vehicle for the first service, on arrival they asked with which institution the vehicle service plan was taken, and I indicated that it was with Avis, at 13h00 the service center phoned and indicated that the service plan was never carried over and the vehicle was still registered under Avis rental service, I phoned the consultant from which I purchased the vehicle, he indicated for the 50th time that he was not at the office, and that I needed to phone the office, not providing any additional info, I proceeded and drove to the dealership, on Arrival I was informed that the plan was not active and they proceeded to send me a doc sign to, implemented the plan on which all benefits was declined and that I understood the implications of not implementing the service plan, I enquiry three times on why this was the case and no explanation was given, the manager took no responsibility and proceeded to hand over the case to her junior consultant as she left the building, this is unacceptable and it's unresolved, in the mean time my vehicle is still with the service center and I am unable to take my business trip