SM
Solule M
1 reviews | Active since Aug 2015
03 Feb 2026, 11:36
Flexclub
Avis Plettenberg bay needs to be educated with the Flexclub, i booked a vehicle online via Rentoza drive Flexclub for 6 months then went to avis office Plettenberg bay in the morning of 02/02/2026 but was told still waiting for proof of payment then left to work. I called around 11 to check if they managed to get proof of payment and asked which documents they need. I went to thr branch again then was told they didn't see the booking if its 6 months so they will have to do background checks the next day then i decided to cancel that booking as seems its going to take long. I relocated from Cape Town to work in Knysna this year.
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Replies (4)
Avis's replyOfficial
04 Feb 2026, 14:11Dear Solule,
Thank you for sharing your recent experience with our Plettenberg Bay branch regarding your booking through Rentoza Drive Flexclub. We sincerely regret the inconvenience and frustration you encountered.
We understand your concerns about the delay in confirming proof of payment, the lack of clarity around the 6‑month booking and required documentation and the additional background checks that caused further delays.
We apologize that this process was not handled smoothly and that you felt compelled to cancel your booking. Your relocation to Knysna and need for reliable transport makes this situation even more disappointing, and we recognize the impact it had on your plans.To address this matter:
We value your feedback and your history with AVIS, and we hope to restore your confidence in our service.
Thank you.
Avis Team.
Thank you for sharing your recent experience with our Plettenberg Bay branch regarding your booking through Rentoza Drive Flexclub. We sincerely regret the inconvenience and frustration you encountered.
We understand your concerns about the delay in confirming proof of payment, the lack of clarity around the 6‑month booking and required documentation and the additional background checks that caused further delays.
We apologize that this process was not handled smoothly and that you felt compelled to cancel your booking. Your relocation to Knysna and need for reliable transport makes this situation even more disappointing, and we recognize the impact it had on your plans.To address this matter:
- We are reviewing our procedures with Flexclub bookings to ensure our staff are fully trained and able to process long‑term rentals efficiently.
- We will reinforce communication standards so that customers receive clear guidance on required documents and timelines.
- We are committed to improving coordination between our branch staff and Flexclub to prevent similar issues in the future.
We value your feedback and your history with AVIS, and we hope to restore your confidence in our service.
Thank you.
Avis Team.
Avis's reply04 Feb 2026, 14:11
Official
Dear Solule,
Thank you for sharing your recent experience with our Plettenberg Bay branch regarding your booking through Rentoza Drive Flexclub. We sincerely regret the inconvenience and frustration you encountered.
We understand your concerns about the delay in confirming proof of payment, the lack of clarity around the 6‑month booking and required documentation and the additional background checks that caused further delays.
We apologize that this process was not handled smoothly and that you felt compelled to cancel your booking. Your relocation to Knysna and need for reliable transport makes this situation even more disappointing, and we recognize the impact it had on your plans.To address this matter:
We value your feedback and your history with AVIS, and we hope to restore your confidence in our service.
Thank you.
Avis Team.
Thank you for sharing your recent experience with our Plettenberg Bay branch regarding your booking through Rentoza Drive Flexclub. We sincerely regret the inconvenience and frustration you encountered.
We understand your concerns about the delay in confirming proof of payment, the lack of clarity around the 6‑month booking and required documentation and the additional background checks that caused further delays.
We apologize that this process was not handled smoothly and that you felt compelled to cancel your booking. Your relocation to Knysna and need for reliable transport makes this situation even more disappointing, and we recognize the impact it had on your plans.To address this matter:
- We are reviewing our procedures with Flexclub bookings to ensure our staff are fully trained and able to process long‑term rentals efficiently.
- We will reinforce communication standards so that customers receive clear guidance on required documents and timelines.
- We are committed to improving coordination between our branch staff and Flexclub to prevent similar issues in the future.
We value your feedback and your history with AVIS, and we hope to restore your confidence in our service.
Thank you.
Avis Team.
SM
Solule M's updateReviewer Update
09 Feb 2026, 17:04Im still waiting for my refund, the lady (supervisor) from Avis told me it will take 3-5 days to get my refund but still nothing, 6th working day now my money is not refunded
SM
Solule M's update09 Feb 2026, 17:04
Reviewer Update
Im still waiting for my refund, the lady (supervisor) from Avis told me it will take 3-5 days to get my refund but still nothing, 6th working day now my money is not refunded
Avis's replyOfficial
11 Feb 2026, 06:10Dear Customer,
Thank you for your message. Please note that the advised timeframe refers to 3–5 business days, excluding weekends and public holidays. Refunds may in some cases take slightly longer to reflect depending on your bank’s processing times.
We kindly ask that you allow a little additional time for the funds to reflect. Should it not reflect thereafter, we will gladly follow up.
Kind regards,Avis Customer Service Team
Thank you for your message. Please note that the advised timeframe refers to 3–5 business days, excluding weekends and public holidays. Refunds may in some cases take slightly longer to reflect depending on your bank’s processing times.
We kindly ask that you allow a little additional time for the funds to reflect. Should it not reflect thereafter, we will gladly follow up.
Kind regards,Avis Customer Service Team
Avis's reply11 Feb 2026, 06:10
Official
Dear Customer,
Thank you for your message. Please note that the advised timeframe refers to 3–5 business days, excluding weekends and public holidays. Refunds may in some cases take slightly longer to reflect depending on your bank’s processing times.
We kindly ask that you allow a little additional time for the funds to reflect. Should it not reflect thereafter, we will gladly follow up.
Kind regards,Avis Customer Service Team
Thank you for your message. Please note that the advised timeframe refers to 3–5 business days, excluding weekends and public holidays. Refunds may in some cases take slightly longer to reflect depending on your bank’s processing times.
We kindly ask that you allow a little additional time for the funds to reflect. Should it not reflect thereafter, we will gladly follow up.
Kind regards,Avis Customer Service Team
SM
Solule M's updateReviewer Update
11 Feb 2026, 15:17Now its 8 day today still no refund, it cant be the bank at all. I need clarity on what's happening with my money am i going to get it or not and want ti in writing
SM
Solule M's update11 Feb 2026, 15:17
Reviewer Update
Now its 8 day today still no refund, it cant be the bank at all. I need clarity on what's happening with my money am i going to get it or not and want ti in writing