False Damage Claims

I hired out a H1 Bus through Avis Hatfield. Upon returning the bus, all was in good working order, no damage whatsoever. A day later after returning the bus, I received a call from JoAnn saying that they have received the bus back and she is having trouble processing a payment for the extra days that we had rented the bus out. After several attempts she was still unable to process the payment. I then referred her to my husband as it was his banking details we were using for the rental. He then also instructed her to try processing the payment once more and let him know what the outcome was<br> <br> 5 days later I received an sms from Avis saying that the bus had damages & the cost thereof was just over R6000. What I find difficult to understand is; 1. why I was not notified of this on the same day JoAnn called me about the payment for the extra rental days . 2. Anything could have happened to it in the 5days it was standing at Avis Hatfield.3. I was never sent proof/pictures of the damages. 4. JoAnn knows that the bus was returned with no damages and she needs to tell the truth about what happened to the bus when it was in their possession.<br> I am highly disappointed with Avis Hatfield