False communication, Bad Attitude and Horrible Service

I booked a vehicle with Avis Midrand (van rental) and was quoted a certain amount, and I was told that the deposit would be R14000, cool no problem. The person I spoke to explained everything to me incl the docs required. The day before I went to collect, a lady called to remind me about the R14000, the cheque card and the PDP doc. The following day around 11:30 we go collect the vehicle and here's what we were told: - I don't have a previous PDP therefore I can't take the car. it's my first PDP, duh!

- I was shown a hand-written paper stating that the deposit is now R28000. What?! (We paid the 28k) - they can't take the card because it's Saturday and the Company that does security checks "won't answer their phones". Huh?! (We give him a different card and he agrees) - okay they finally show us the car and the tyres look 40 years old and the wind screen is cracked from top to bottom. Really?! Luckily the gentleman who did the inspection with us suggested that they give us another car.

What an experience!