False charges for damages and additional kilometers

<p>On the 18th December 2016 my wife, child and I arrived at Cape Town International Airport and stood patiently in line for close on to 2 hours before being assisted by one of your representatives.</p> <p> </p> <p>Upon collection of the rental car that was pre-booked and paid for, my wife was told that the car she selected was not available in that category and she was given a complimentary upgrade to a Toyota Corolla in Automatic and was then asked if she would like to take out tyre insurance, to which she happily agreed.</p> <p> </p> <p>After handing over the keys to my wife, there was no inspection on the car by a representative which usually takes place each time we make use of a rental company (AVIS has done this in the last 4 times we hired a car this year).</p> <p> </p> <p>The very next day whilst driving in the city centre, i feel there is a pull towards one side on my steering and i am alerted by other drivers alongside me that the front left tyre is flat. I then jacked the car up and changed the tyre with the spare that was in the boot.</p> <p> </p> <p>Thereafter a call was made by my wife to AVIS Head Office, to which they advised that we should take the car to the nearest AVIS centre to have it inspected based on the issue we encountered.</p> <p> </p> <p>I then head to Strand Street AVIS in the CT CBD and was assisted by a guy by the name of Steven.</p> <p>He advised that the car should be changed based on the tyre being damaged and requested that my wife signs for the damages that were on the car as we did not have our contract on us to which we stated they were not incurred by us at all.</p> <p> </p> <p>The very next day, my wife's account is debited for over R3600 for damages that we havent incurred in the first place and are not liable for. We have made several calls to AVIS to investigate the matter and revert but nothing has been done until now.</p> <p> </p> <p>This is **************** and unprofessionalism of the highest degree as we were conned into having to pay for damages that we did not incur whatsoever!! We are highly disappointed and have never experienced such pathetic customer service from a so called reputable company</p> <p> </p> <p>Further to this our rental included km's per day in the price paid upfront. We have subsequently been charged for each km travelled with the vehicles!!</p>