1 reviews | Active since May 2015
False Accusations of Damages on Vehicle
My car had been in an accident so the insurance had covered for us to use a rental car (from Avis) while our vehicle would undergo repairs.<br> <br> I had returned the vehicle 1 month later and was told that I had scratched the car at the back, which was there initially.<br> When the initial inspection of the car was done, before I had used it, I had pointed out the scratch assuming it had been recorded, however it was not recorded. I am now liable to pay for the cost of repairs for damages which I did not do.<br> <br> Avis cant even arrange for a surveillance camera footage when the initial inspection was done, as this will show that the damage was there before we had used the vehicle.<br> <br> This is very disappointing for a large company such as Avis.
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
