Extremely poor service and vehicle condition at Avis Durban Cental

I had a terrible experience with Avis today, and I feel compelled to share it. My insurance arranged for a rental car, and I contacted Avis at 8 AM to confirm my pickup for 12 PM. The consultant asked me to come at 1 PM instead, which I agreed to. Despite this, when I arrived at 2 PM, I was met with utter chaos and unprofessionalism.

From the start, I was forced to endure a staff member’s loud complaints about internal scheduling issues instead of being helped. I was passed from person to person, with no clear process or urgency to assist me.

When I finally received the car keys, I wasn’t even told which car was mine and had to figure it out by looking at the key fob. Upon inspection, the car was filthy inside and out, with muddy pedals, glass shards in the back seat, and visible scratches that staff refused to document. To make matters worse, the rear window appeared recently repaired, with leftover paint markings still visible.

When I raised my concerns, the staff showed no willingness to resolve the issues or clean the car. The lack of professionalism, customer service, and basic standards is shocking.

I expected much better from Avis, and this experience has left me extremely dissatisfied. If you value your time, money, and peace of mind, I would not recommend renting from them.