EXTREMELY POOR SERVICE AND NO REGARD FOR CLIENTS

For the life of me I cannot understand how companies like Avis still exist in this day and age considering the kind of poor service that they provide to their clients. I signed a contract on the 23rd of September that stipulated that upon my return of the courtesy car, I would receive my deposit back within 6 to 10 days. 15 days later I found myself running around between Sandton Gautrain and the head office in Isando spending money out of my pocket for petrol mind you just so I can get back money that is mine. What irritated me the most is that I received countless SMS reminders reminding of the cut off date to return the car, even when I returned the car way ahead of the cut off date I was not refunded. The agents at the customer service department are the worst I have ever come across - the only thing they are good at is over-promising and under-delivering.