Extremely bad service

I called Avis confirming if I can use my debit card and they said they use capitec. When I get to Avis to collect the car , they do a capitec confirmation, I confirm my old Cape Town address which is also on my app I’m told it’s incorrect, How is it incorrect because this is my previous address and it’s on my app, they ask me to confirm employer I confirm current employer they say no incorrect then I give them my previous employer, they tell me that’s what’s showing on their side. Tell me one I opened the account when I was 26 I’m now 38 years old, am I supposed to keep track of all the jobs I’ve worked in these 13years and addresses I’ve lived in in 13years. What a waste of my ****en time. I’m so upset and extremely annoyed.