EXTREMELY BAD SERVICE!!!!

I am extremely disappointed with the service and communication from Avis regarding my long-term rental agreement.

I attended the branch to resolve an outstanding mileage dispute and was told it would be addressed, yet the matter remained unresolved. Shortly after, I was informed that the vehicle was being collected, despite no clear finalisation of my account status.

There has been poor communication around key issues such as:

* Outstanding mileage charges (approximately R4,370) * Deposit handling and refund process * Subscription and billing clarity for June * Collection coordination while issues were still unresolved

The lack of clear, consistent communication has caused significant inconvenience and stress, especially while I was travelling and had personal and work belongings in the vehicle.

I am requesting proper escalation, clear account resolution, and confirmation of how and when my deposit will be handled.

I expect better transparency and customer care from a company of this size.

They said they collecting the vehicle last week Thursday and I had found the car still on the yard after they hadn’t been lenient to me and threatened me, the lady called Denice has been mean, very cold and arrogant. They ignore calls and respond to emails only when it suits them.