Extreme bad service.

Below short summary. The car was rented for me by Discovery. I am in the insurance industry since 1993 that is why I asked the person at Avis George, where I collected the car, if the car was insured. I also told him that I don’t want any problems if something happens. He confirmed the car was insured by Discovery and that I don’t have any excess payment. That is why I took the car. I have numerous e-mails confirming that the R2000 cash deposit I made is a fuel deposit.

I drove with the car to Mossel Bay, Tweekuilen secure complex. +/- 38km. (Not 80= km’s as on the invoice) I was sitting in one of the houses when we heard a knock at the door, it was one of the workers that was cutting grass, he told us that the **** eater picked up a stone and broke the driver side window. I immediately called Avis and told them about the accident. Like I said I am many years in the insurance industry and I knew that this is a liability claim for the complex’s insurance. I went to the resort manager and got all their insurance details, I also went to SAPS to open a case. All the necessary documentation was given to Avis Mossel Bay. The person at Mossel Bay Avis was really helpful. All the docs where send to George Avis and the did nothing with it because I was called by Avis and that person had no idea about the documentation I handed in. I e-mailed the documentation again to Avis, again nothing was done. Avis took my fuel deposit to pay for the window and added a lot of extra charges. I corresponded numerous times with Avis but there is just no response.