Extra days rental

I hired a vehicle in December from the OR Tambo branch. No documents were handed or emailed to me on collection. Hired the vehicle for 2 days and dropped it of. After 2 weeks I receive an invoice with an extra days rental charge. I queried the extra charge and was told the vehicle was returned 8 minutes over the allowed times ( a whole days rental charge) . I have sent numerous requests to Avis customer service, requesting my signed pick up documents to verify the charges, and each time I get the same response, the branch hasn’t responded. It’s been 2 months and Avis has failed to substantiate the charge or refund my money. When you rent a vehicle there’s also lots of added wasted time looking for someone to make a note of any pre-existing damage to the vehicle.

I have been an Avis client for 20 years and a presidents club member. I normally don’t use the services of any company without reading their hello Peter reviews. I have always received excellent service from AVIS and couldn’t believe the negative reviews . Their service levels have deteriorated substantially and it’s sad to see a company lose loyal clients in these tough economic conditions.