Ethically and Morally Challenged

On the 28th of Jan, I was involved in a car accident. I was given a rental vehicle through my insurance company supp**** by Avis on the 30th of Jan. On receipt of the vehicle, I was asked to pay over a deposit of R1200.00. I had the vehicle until the 25th of Feb, when I returned it with a full tank of petrol. I asked when my deposit would be refunded. the gentlemen collecting the vehicle told me that they weren't sure, but thought it would be within 24 hours. <br> <br> On the evening of 26th of Feb, Avis deducted an amount of R370.00 from my bank account without my knowledge or permission. I phoned the national call centre on the 27th, and asked what the deduction was for. I was told it was for Toll fees, I expressed my surprise at the amount as it seemed to be excessive. I was sent a statement, which had the gantries listed that I had travelled through. I worked out what I would have paid from an old account, and the amount came to R235.82. When I queried the extra deduction, I was told that Avis charge a standard rate per gantry. <br> <br> At this point, my deposit has still not been refunded, and I am shocked that Avis are using the Toll fees as a money making scheme to their benefit.