Embezzlement - Deposits ****** and not returned on several occasions

This is what I sent in the 19 September 2017. This was email number 2. I still have heard nothing. This is 11.5 weeks later:

Email #2:

“I have not been paid back my deposit for the vehicle I rented in Thailand.

Rented: 11 July 2017 Returned: 17 July 2017 Deposit paid via Credit Card. Reimbur*****t of Deposit was told to be within 4x weeks after return. This was expected over 7x weeks ago and in full (See below).

Before collection: Photos were taken by me of all damage to the vehicle.

Upon Return: I filled the vehicle as per agreement. I have evidence that there is no extra damage. To quote the Avis staff member "No Charge". The only issues - if this is a real issue - The vehicle could not be washed as it was raining prior to delivery. (Monsoon season)

I have tried to contact the Avis before without any response.

Please be so kind as to help rectify this issue asap.

Thank you.”

I am still waiting a for a reply.

This is not the first time this has happened.

Another post will follow and my wife has also not had her deposit returned.

I would like to know why Avis does NOT pay back deposits and I would like all my deposits returned. This is