****ED OFF CUSTOMER

Subject: Formal Complaint Regarding Non-Disclosure of Return Policy and ******** Retention of Deposit

Dear Avis Car Rental Management,

I am writing to lodge a formal complaint regarding the unacceptable and deceptive service I recently experienced with your company.

On 28 of February I rented a vehicle from your branch, which was issued to me at approximately 13,400 kilometers. At no point during the rental process was I informed by your representative that the vehicle had to be returned upon reaching 15,000 kilometers. I was under the impression, as any reasonable consumer would be, that the rental was valid for the full contracted period of one month as agreed.

It has now become evident that Avis is attempting to withhold my deposit based on an alleged breach of a condition that was never properly communicated to me. This constitutes a serious omission of material information, and I view this as a deliberate ploy to ********ly retain customer funds.

I must remind you that under the Consumer Protection Act (CPA) of South Africa, suppliers are legally obligated to disclose all material terms and conditions upfront in a clear and understandable manner. Failing to do so renders any hidden term unenforceable against the consumer. Furthermore, retaining my deposit under these circumstances amounts to unfair business practice and breach of the CPA.

I therefore demand the immediate return of my full deposit. Should this matter not be resolved within 7 (seven) days of receipt of this letter, I will have no hesitation in escalating this issue by lodging a formal complaint with the Consumer Goods and Services Ombud, as well as taking further legal action if necessary.

I trust that Avis will act swiftly and in accordance with the law to rectify this situation.

Sincerely, Goolam Sabir Haniff ***