MN
Marlise N
1 reviews | Active since Nov 2017
30 Oct 2024, 04:59
***** ***** *****
My story does not differ from all the reviews below. They entered the mileage on their system incorrectly and was charged R12000, where in fact they needed to refund us. This company is taking our money and earning interest on it before hopefully paying us back I beg every reviewer to stand together so we can approach Carte Blanche so every in the public should be aware that they are committing ***** openly on our accounts.
Avis you have put us in debt. And I am sure you will not refund us back with the interest we duly deserve.
Appauling to say the least.
People please don't rent from Avis.
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
30 Oct 2024, 08:06Dear Marlise,
Thank you for bringing this to our attention. We apologize for the situation you’ve described and we’re sorry for the impact this has had.
We assure you that any billing issues will be thoroughly reviewed, and we're committed to addressing these concerns transparently. Please send us your case details, and we’ll ensure that your complaint is escalated and followed up on urgently.
Kind Regards
The Avis Team
Thank you for bringing this to our attention. We apologize for the situation you’ve described and we’re sorry for the impact this has had.
We assure you that any billing issues will be thoroughly reviewed, and we're committed to addressing these concerns transparently. Please send us your case details, and we’ll ensure that your complaint is escalated and followed up on urgently.
Kind Regards
The Avis Team
Avis's reply30 Oct 2024, 08:06
Official
Dear Marlise,
Thank you for bringing this to our attention. We apologize for the situation you’ve described and we’re sorry for the impact this has had.
We assure you that any billing issues will be thoroughly reviewed, and we're committed to addressing these concerns transparently. Please send us your case details, and we’ll ensure that your complaint is escalated and followed up on urgently.
Kind Regards
The Avis Team
Thank you for bringing this to our attention. We apologize for the situation you’ve described and we’re sorry for the impact this has had.
We assure you that any billing issues will be thoroughly reviewed, and we're committed to addressing these concerns transparently. Please send us your case details, and we’ll ensure that your complaint is escalated and followed up on urgently.
Kind Regards
The Avis Team
MN
Marlise N's updateReviewer Update
04 Nov 2024, 13:15From: Nel, Eduan
Sent: Wednesday, October 30, 2024 10:00 AM
To: 'customerservice' <***>
Subject: RE: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] Hi, I did not receive the credit yet, what is going on ? I spoke with a Tebogo on 8 October, that already confirmed the mistake by AVIS – who said a refund will be done.Then I spoke to Nantahala Friday 11 October at 10H44 – who said the refund is being done, I must wait for the bank to process the transaction.Then Nomazulu on 22 October, that send underneath info. I see on this record the credit was made 19 October – but I did not get the funds. Today is 30 October – I still do not have my refund….????? R,Eduan Nel*** From: Mitel RAC-CC.Care1 <***> On Behalf Of customerservice
Sent: Wednesday, October 23, 2024 2:11 PM
To: Nel, Eduan <***>
Subject: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] -----------------------------------------------------------------------------------------------------------------------------------CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.-----------------------------------------------------------------------------------------------------------------------------------
Good day Mr Nel,Thank you for contacting Avis,RE:E***Kindly see the below transactions by Avis,confirmed by the bank;22/09/2024 02/10/2024 V 698928 11,724.49 60354918/10/2024 19/10/2024 V 698928 11,724.40 000000 creditWe hope all is in order. Should you require further assistance, please do contact us.Kind regards, | | | Nomazulu PietCustomer Care Call centre agent | Telephone+***1
Sent: Wednesday, October 30, 2024 10:00 AM
To: 'customerservice' <***>
Subject: RE: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] Hi, I did not receive the credit yet, what is going on ? I spoke with a Tebogo on 8 October, that already confirmed the mistake by AVIS – who said a refund will be done.Then I spoke to Nantahala Friday 11 October at 10H44 – who said the refund is being done, I must wait for the bank to process the transaction.Then Nomazulu on 22 October, that send underneath info. I see on this record the credit was made 19 October – but I did not get the funds. Today is 30 October – I still do not have my refund….????? R,Eduan Nel*** From: Mitel RAC-CC.Care1 <***> On Behalf Of customerservice
Sent: Wednesday, October 23, 2024 2:11 PM
To: Nel, Eduan <***>
Subject: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] -----------------------------------------------------------------------------------------------------------------------------------CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.-----------------------------------------------------------------------------------------------------------------------------------
Good day Mr Nel,Thank you for contacting Avis,RE:E***Kindly see the below transactions by Avis,confirmed by the bank;22/09/2024 02/10/2024 V 698928 11,724.49 60354918/10/2024 19/10/2024 V 698928 11,724.40 000000 creditWe hope all is in order. Should you require further assistance, please do contact us.Kind regards, | | | Nomazulu PietCustomer Care Call centre agent | Telephone+***1
MN
Marlise N's update04 Nov 2024, 13:15
Reviewer Update
From: Nel, Eduan
Sent: Wednesday, October 30, 2024 10:00 AM
To: 'customerservice' <***>
Subject: RE: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] Hi, I did not receive the credit yet, what is going on ? I spoke with a Tebogo on 8 October, that already confirmed the mistake by AVIS – who said a refund will be done.Then I spoke to Nantahala Friday 11 October at 10H44 – who said the refund is being done, I must wait for the bank to process the transaction.Then Nomazulu on 22 October, that send underneath info. I see on this record the credit was made 19 October – but I did not get the funds. Today is 30 October – I still do not have my refund….????? R,Eduan Nel*** From: Mitel RAC-CC.Care1 <***> On Behalf Of customerservice
Sent: Wednesday, October 23, 2024 2:11 PM
To: Nel, Eduan <***>
Subject: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] -----------------------------------------------------------------------------------------------------------------------------------CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.-----------------------------------------------------------------------------------------------------------------------------------
Good day Mr Nel,Thank you for contacting Avis,RE:E***Kindly see the below transactions by Avis,confirmed by the bank;22/09/2024 02/10/2024 V 698928 11,724.49 60354918/10/2024 19/10/2024 V 698928 11,724.40 000000 creditWe hope all is in order. Should you require further assistance, please do contact us.Kind regards, | | | Nomazulu PietCustomer Care Call centre agent | Telephone+***1
Sent: Wednesday, October 30, 2024 10:00 AM
To: 'customerservice' <***>
Subject: RE: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] Hi, I did not receive the credit yet, what is going on ? I spoke with a Tebogo on 8 October, that already confirmed the mistake by AVIS – who said a refund will be done.Then I spoke to Nantahala Friday 11 October at 10H44 – who said the refund is being done, I must wait for the bank to process the transaction.Then Nomazulu on 22 October, that send underneath info. I see on this record the credit was made 19 October – but I did not get the funds. Today is 30 October – I still do not have my refund….????? R,Eduan Nel*** From: Mitel RAC-CC.Care1 <***> On Behalf Of customerservice
Sent: Wednesday, October 23, 2024 2:11 PM
To: Nel, Eduan <***>
Subject: [Case: vZRekc, Reference: KNkWbv] E*** - [External Email] -----------------------------------------------------------------------------------------------------------------------------------CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.-----------------------------------------------------------------------------------------------------------------------------------
Good day Mr Nel,Thank you for contacting Avis,RE:E***Kindly see the below transactions by Avis,confirmed by the bank;22/09/2024 02/10/2024 V 698928 11,724.49 60354918/10/2024 19/10/2024 V 698928 11,724.40 000000 creditWe hope all is in order. Should you require further assistance, please do contact us.Kind regards, | | | Nomazulu PietCustomer Care Call centre agent | Telephone+***1