E*** refund

Good day, Sisa. We sincerely apologise for the experience and the inconvenience caused. Please be advised that your query has been escalated to the relevant team for further investigation and assistance. Kindly allow us some time to revert once feedback has been received. Kind regards, Avis Southern Africa

Good day Sisa Ngubane, Please note that Avis, we prioritise people over cars and deeply concern ourselves whenever we learn of an incident that has left our customers less than completely satisfied with the service they've received. We fully recognise that our ongoing success relies directly on our capability to uphold consistently high service delivery standards across our entire organisation. We work tirelessly to create an exceptional and routine customer experience every day. Regrettably, we did not meet our rigorous expectations in your situation. Please accept our sincere apologies. Please note that your refunds were processed on the 23rd of August 2026 and 10th of September 2026, with a credited amounts of R931.01 + R4153.97. The funds should appear in your account within 7-10 business days.