Dreadful Service

<p>We hired a Group O car at Avis, George Airport on 25th July 2016. This car was too small for 5 adults and a baby. We then requested to change this for a Group N bus. When my son and I went into the office to organise this change we were told it would be an extra R700 and nothing was explained to us. A new Rental Agreement form was printed out, but the print out was so bad that it was impossible to make out any information as it was printed ontop of the existing print on the form. Unfortunately my son signed this form. When he returned to the UK he noticed that the amount debited was far more that he had anticipated. I went to the Avis website and got a quote for exactly the same Group N bus for the same period of time. The quote I got was R3790 as opposed to R4750 my son was charged. It was R960,35 rand less than what he was charged. I contacted George Avis and was told that what they charged was correct, but couldn't explain the difference between what they charged and the quote I got. Made numerous calls to George, speaking to Byron, who I was told was the Manager. He was totally unhelpful and really couldn't answer any of my questions. Then phoned Avis Head Office who agreed it did not look right. Long and short George Avis is not interested. Not surprised Avis only gets two stars for their service. Disgraceful </p>