1 reviews | Active since Aug 2015
Double Deduction and over charge
On the 05/08/2015 I rented a vehicle at Avis at East Londen Airport. I was upgraded from a Class B vehilce to a Class F vehicle. I was impressed. Then they took a deposit amount of R2112.02 which they indicated will be held for the charges and the balance will be refunded.<br> <br> On 14/08/2015 another R1501.31 was deducted by Avis on my account. The total Invoice was R1501.31. <br> In total the deduction on my ***.33<br> <br> My issue: <br> Double deuction of Deposit and Final invoice on my account. They emailed me on 15/08/2015 and said the money will be released in 2-3 days. Huge inconvenience for me. Now I must be without another R1501.31 for another 3 days. In total to date out R3613.33 for one days rental and 39km travelled.<br> I drove 39km in total for the rental period. I was charged 78.2 L (R1003.00) for this. It was a normal Dodge Journey vehicle. Impossible that I can use this amount of Petrol.<br> Also the capacity of the Dodge Journeys Fuel Tank is only 77L.<br> <br> Booking reservation No: 1***-ZA-3
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Best regards,
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Best regards,
