Double debit and no feedback

No: *** We rented a car from you for our December holiday. What was suppose to be a holding fee was an actual debit. When we returned the vehicle instead of paying back the balance after invoice you debited another amount of total invoice. When I called you already knew you stuffed us up and promised to revert by end of business. At this point you are sitting on R14000 that you supposed to refund but you are giving the run around. The money that you debited that needs to pay for kids school fees you have taken....whose children should not be going to school!! The manner in which you are handling our issue is disgusting. Your 'we put people first before cars' slogan is utter nonsense. WE WANT OUR MONEY, we have also reported to the consumer board. Its one thing giving feedback and apologising but not saying anything and expecting us to keep calling is demeaning and insensitive