Double charges and poor service!!

I booked a rental car with Avis and paid the full amount for the renting, the taxes, the insurance, the contact fee and the waiver. When I collected the car I was ensured that I have paid in full and that they are just taking my credit card details for when something happens.

The day after returning the car I received an invoice for the full amount including the rental, taxes, insurance, contact fee and waiver. It stated that the amount will be debited from my credit card.

I phoned the call center and was informed that they could not help me, I would have to email the proof of payment, that was suddenly not reflecting on their system, and my inquiry to customer care.

My email and proof of payment was sent on the 16th of August. I received an email stating that the case is under investigation and that I will receive feedback in 3 to 4 working days. In the mean time the full amount was taken from my credit card.

After 5 working days, on the 23rd of August, there was no feedback. I emailed again and received a response that they will get back to me.

Today, 28 August, I still haven't received any feedback.

After this incident I would advise anyone against Avis. It would also be beneficial for FNB to work with companies other than Avis to rent cars from with ebucks.

It cost me more that double to rent a car and I have only been ignored ever since. It is only lawfully correct to reimburse me.